Travel Counselor (French Bilingual)

American Express; Taguig; Hybrid; PHP 450,000 - 600,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Hybrid work model

Parental leave

Wellness centers

Counseling support

Career development

Job summary

American Express in Taguig is seeking a travel and concierge servicing professional to deliver high-quality after-hours support for travel bookings, disruptions, and personalized experiences.

The role requires English and French fluency, contact center experience, and the ability to work across multiple systems using Sabre GDS. Hybrid onsite/remote arrangement and competitive benefits are offered.

Qualifications

• Experience in a contact center or shared services environment.
• Fluency in English and French required.

Responsibilities

• Deliver high-quality travel and concierge servicing during after-hours operations.
• Support a wide range of requests including travel bookings, changes, disruptions, and concierge inquiries.
• Provide personalized recommendations and create tailored travel and lifestyle experiences.
• Resolve complex issues independently with sound judgment and minimal escalation support.
• Maintain service continuity across multiple servicing functions.
• Meet performance expectations across quality, productivity, and customer satisfaction.

Skills

Contact center experience

English & French fluency

Multitasking

Time management

Independent worker

Problem solving

Education

High School Graduate

Tools

Sabre GDS

Job description

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Deliver high-quality travel and concierge servicing during after-hours operations
• Support a wide range of requests including travel bookings, changes, disruptions, and concierge inquiries
• Provide personalized recommendations and create tailored travel and lifestyle experiences
• Resolve complex issues independently with sound judgment and minimal escalation support
• Maintain service continuity across multiple servicing functions
• Meet performance expectations across quality, productivity, and customer satisfaction

Qualifications

Minimum Qualifications:

• Experience in a contact center or shared services environment
• Educational Attainment: At least High School Graduate
• Fluency in both spoken and written English and French – required
• Strong computer proficiency, with the ability to navigate multiple systems and travel tools simultaneously (Sabre GDS training provided)
• Strong multitasking and time management skills across multiple channels
• High level of ownership and ability to work independently
• Strong problem-solving and decision-making skills under pressure

Preferred Qualifications

• TICO certification is required. If not currently held, the company will cover the cost of obtaining it.
• OPC certification required. If not currently held, the company will cover the cost of obtaining it.
• Experience with Sabre GDS strongly preferred

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.