Premium Account Support Specialist

Concentrix Philippines; Philippines; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training program

Career growth opportunities

Health and wellness benefits

Flexible working arrangements

Inclusive team environment

Performance incentives

Employee assistance programs

Job summary

Concentrix Philippines seeks a Customer Service Representative for the Premium Account team in Taguig City. This full-time role handles calls, resolves inquiries, documents interactions, and delivers solutions exceeding expectations.

You will work in a fast-paced environment, provide accurate product information, and help maintain high client satisfaction through professional service and teamwork.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication abilities.
• Customer-service orientation with a helpful attitude.
• Proven ability to stay composed in a fast-paced environment.
• Proficiency with computer systems and basic IT apps.

Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Provide accurate information about products and services.
• Document all customer interactions promptly in the system.
• Identify needs and offer appropriate solutions or escalate when needed.
• Process requests, complaints, and feedback with care and professionalism.
• Follow company protocols and ensure compliance with quality standards.
• Aim for targets on call handling time, satisfaction, and first-contact resolution.
• Maintain a positive, professional demeanor with customers and colleagues.
• Support team initiatives and assist colleagues to meet goals.
• Undertake additional duties as assigned by management.

Skills

Excellent communication

Customer service orientation

Active listening

Organizational skills

Digital literacy

Team collaboration

Education

High school diploma or equivalent

Job description

Concentrix Philippines seeks a Customer Service Representative for the Premium Account team in Taguig City. This full-time role handles calls, resolves inquiries, documents interactions, and delivers solutions exceeding expectations.

You will work in a fast-paced environment, provide accurate product information, and help maintain high client satisfaction through professional service and teamwork.