Premium Account Group Administrator

Acquire Intelligence

Pasig

On-site

PHP 312,000 - 625,000

Full time

14 days+

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Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Recognition through our Value Awards

Real career growth

Meaningful work

14th Month Pay

Referral incentives of up to ₱42,000

12 Vacation Leaves

12 Sick Leaves

1 Birthday Leave

Job summary

Acquire Intelligence is seeking a Premium Account Group Administrator (Voice) to manage client portfolios, monitor SLAs, and support invoicing and reconciliation for a long-standing Australian client. The role is back-office heavy with periodic client contact, ensuring accuracy and compliance across multiple portals.

You will contribute to process improvement, escalate issues properly, and work closely with branches and account managers to safeguard revenue and client satisfaction.

Qualifications

Strong commercial acumen, able to identify pricing issues, missed charges, and revenue leakage.
Excellent attention to detail to catch errors before they impact customers or payments.
Great relationship management across branches, account managers, and clients.
Solid problem-solving skills to resolve invoice rejections and portal issues.

Responsibilities

Account & SLA management: act as contact for client matters by phone and writing.
Invoicing & reconciliation: ensure invoices are accurate and cash is reconciled.
Quality control & continuous improvement: apply a quality mindset and escalate issues properly.

Skills

Commercial acumen

Attention to detail

Relationship management

Problem solving

Communication skills

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023! )
Recognition through our Value Awards - we celebrate your wins
Real career growth with internal promotions
Meaningful work with talented and supportive teams

Your future matters:

900 internal promotions every year
2,700+ leadership training courses

Extra rewards along the way:

14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance :

12 Vacation Leaves*
12 Sick Leaves*
1 Birthday Leave*

PREMIUM ACCOUNT GROUP ADMINISTRATOR (VOICE)

Have you ever spotted a small discrepancy on an invoice before it became a much bigger problem? Some people have a natural instinct for it, a sharp eye for detail, a nose for anything that does not quite add up, and the discipline to chase it down until it is resolved. If that sounds like you, this role puts that instinct to work every day. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Premium Account Group function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will have a direct impact on the accuracy and health of some of the client’s most important accounts.

Role Snapshot

The Premium Account Group Administrator manages a portfolio of key client accounts, covering invoicing compliance, SLA monitoring, portal management, and cash reconciliation. The role is predominantly back office, with regular phone contact with branches and clients as required. The role may carry a specialist focus in one or more areas such as customer service, invoicing, payroll, purchasing, service recovery, or workforce planning, with multi skilling across these areas expected over time. Coverage is a confirmed day shift of 8:00am–5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).

Key Responsibilities

Account & SLA Management

Manage a portfolio of key client accounts, acting as a reliable point of contact for account related matters, by phone and in writing.
Monitor SLA adherence and proactively flag any risk of a missed commitment.
Maintain client portal requirements accurately and on time.

Invoicing & Reconciliation

Ensure invoices are accurate and issued in line with contractual and business rules.
Identify and upscale potential revenue leakage before it becomes a bigger issue.
Ensure all cash is collected, reconciled, and accounted for on a timely basis.

Quality Control & Continuous Improvement

Apply a quality control mindset to every account and transaction handled.
Bring a ‘thinking outside the square’ approach to improving existing processes.
Escalate issues appropriately rather than guessing, following the correct process each time.

Qualifications & Experience Essential

Strong commercial acumen, able to identify pricing issues, missed chargeables, and revenue leakage.
Quality control focus, reviewing branch activity to ensure accuracy and compliance.
Good customer and client knowledge, understanding account specific requirements and invoicing rules.
Excellent attention to detail, catching errors before they impact customers or payment.
Strong problem solving, resolving invoice rejections, portal issues, and unusual requests.
Sound understanding of process compliance against contractual and client obligations.
Confident navigating multiple client portals and business systems.
Strong relationship management, working collaboratively with branches, account managers, and clients.
Professional communication skills, producing clear client communications and escalation requests in writing, and comfortable handling calls when required.

Desirable