Pre-Sales Solution Design Associate (IT Solutions) | Hybrid | Nightshift

Ingram Micro Philippines BPO LLC; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Philippines BPO LLC seeks a Pre-Sales Solution Design Associate to translate customer requirements into tailored technology solutions. You will partner with resellers and internal teams to design end-to-end solutions across hardware, software, cloud, and services, while identifying cross-sell opportunities.

The role requires a 2+ year background in pre-sales or related tech roles, strong English communication, and a willingness to work US night hours in a hybrid setup with 10 onsite

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Information Technology, or a related field.
• At least 2 years of experience in pre-sales, technical sales, solution design, customer support, or related technology role.
• Strong English communication skills, both written and verbal.
• Proficiency in Microsoft Office and standard business applications.
• Strong problem-solving, analytical, and organizational skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Willingness to work night shift (US hours) and follow a hybrid work arrangement with 10 days onsite per month (2 consecutive weeks).

Responsibilities

• Engage with reseller partners and internal stakeholders to understand customer requirements, objectives, budgets, and timelines.
• Design and recommend end-to-end technology solutions, including hardware, software, cloud offerings, warranties, maintenance services, and complementary products.
• Identify cross-sell and upsell opportunities that enhance customer value and business growth.
• Support customer and partner inquiries through phone, email, chat, and virtual meetings.
• Accurately document opportunities, including customer requirements, budget, decision-making process, and expected close dates.
• Collaborate with sales, product, and operational teams to ensure seamless delivery of recommended solutions.
• Maintain productivity, engagement, and performance metrics in a fast-paced environment.
• Stay informed about technology trends, vendor offerings, and solution portfolios.

Skills

Solution Design

Consultative Selling

Customer Needs Analysis

Technical Communication

Relationship Management

Opportunity Management

Problem Solving

Cross-selling

Upselling

Stakeholder Collaboration

Time Management

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Information Technology, or related field

Job description

About Ingram Micro

Ingram Micro is a global technology distributor supporting the IT sales channel through its digital platform, Ingram Micro Xvantage™. We help businesses realize the promise of technology through a broad portfolio of solutions, services, and industry expertise.

About the Role

We are seeking a Pre-Sales Solution Design Associate who can translate customer requirements into tailored technology solutions. This role partners closely with resellers and internal stakeholders to assess business needs, recommend products and services, and create complete technology solutions that drive customer success.

This is an ideal opportunity for individuals who enjoy combining their technical knowledge, customer engagement skills, and consultative approach to solving business challenges.

Key Responsibilities

• Engage with reseller partners and internal stakeholders to understand customer requirements, objectives, budgets, and timelines.

• Design and recommend end-to-end technology solutions, including hardware, software, cloud offerings, warranties, maintenance services, and complementary products.

• Identify cross-sell and upsell opportunities that enhance customer value and business growth.

• Support customer and partner inquiries through phone, email, chat, and virtual meetings.

• Accurately document opportunities, including customer requirements, budget, decision-making process, and expected close dates.

• Collaborate with sales, product, and operational teams to ensure seamless delivery of recommended solutions.

• Maintain productivity, engagement, and performance metrics in a fast-paced environment.

• Stay informed about technology trends, vendor offerings, and solution portfolios.

Qualifications

Required

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Information Technology, or a related field.

• At least 2 years of experience in pre-sales, technical sales, solution design, customer support, or a related technology role.

• Strong English communication skills, both written and verbal.

• Proficiency in Microsoft Office and standard business applications.

• Strong problem-solving, analytical, and organizational skills.

• Ability to manage multiple priorities while maintaining attention to detail.

• Willingness to work night shift (US hours) and follow a hybrid work arrangement with 10 days onsite per month (2 consecutive weeks)

Highly Preferred

• Experience supporting or selling technology products and solutions.

• Background in pre-sales, inside sales, account management, technical consulting, or technical support.

• Working knowledge of IT infrastructure, networking, cloud technologies, software solutions, and hardware products.

• Industry certifications are an advantage.

Key Competencies

• Solution Design

• Consultative Selling

• Customer Needs Analysis

• Technical Communication

• Relationship Management

• Opportunity Management

• Problem Solving

• Cross-selling and Upselling

• Stakeholder Collaboration

• Time Management

Why Join Ingram Micro?

• Gain exposure to a broad portfolio of world-class technology solutions.

• Build expertise across hardware, software, cloud, networking, and emerging technologies.

• Grow your career within a global technology leader.

• Access continuous learning and development opportunities.

• Be part of a collaborative, performance-driven culture that values innovation and customer success.