Pre-Funding Support Agent
Acquire Intelligence
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Benefits offered by this job
Job summary
Acquire Intelligence is hiring a Pre-Funding Support Agent to join our global outsourcer team. You will validate identity, banking, and entity information, build contracts in PandaDoc, and release them within a strict 30-minute SLA from Ortigas, Manila.
You will support a Financial Services program, ensure contract accuracy, and collaborate with leadership to resolve any discrepancies while maintaining compliance and data integrity.
Qualifications
- Strong attention to detail and accuracy in documentation.
- Ability to work under a strict 30-minute SLA.
- Experience reviewing bank statements and legal entity documentation.
- Strong research and investigative skills.
- Comfortable escalating issues when documentation discrepancies arise.
- High standards for compliance and data integrity.
Responsibilities
- Verify identity, banking, entity, balance, and risk information.
- Build contracts in PandaDoc and release them within SLA.
- Perform OpenCorporates & SOS validations.
- Cross-reference contracts with related entities and owners.
- Conduct pre-sent research and risk review.
- Prepare accurate contract details and attach required documents.
Skills
Tools
Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Onsite | Ortigas | Night Shift
As a Pre-Funding Support Agent, you’ll validate identity, banking, entity, balance, and risk information, build accurate contracts in PandaDoc, and release them within a strict 30-minute SLA.
At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
- Enjoy work-life balance:
- 24 Paid Time-Off Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
Supporting a Financial Services program and reporting to a Team Lead / Operations Manager, the Pre-Funding Support Agent serves as a critical compliance and accuracy checkpoint before funding execution. You’ll verify documentation integrity, confirm entity legitimacy, reconcile balances when required, ensure contracts contain accurate legal and banking information, and release completed contracts within a strict 30-minute SLA.
- Release contracts within 30 minutes of the request.
- Confirm whether balances must be calculated prior to contract release.
- Escalate to the underwriter or leadership when clarification is required before sending.
- Verify that the EIN matches internal records.
- Confirm that the Driver’s License is valid and up to date.Request an updated ID if expired.
- Ensure the merchant name in Salesforce matches the government ID exactly.
- Validate the voided check (VC) against submitted bank statements.
- Confirm the VC is acceptable for funding.Request a new VC, bank letter, or alternate proof if insufficient.
- Enter and double-check banking information, including the account and routing number.
- Confirm the bank statement name and VC match the funding entity.If there is a mismatch with SOS, list it as a DBA without “LLC” or “Inc.” in the DBA formatting.
- Correct DBA formatting in Salesforce and the contract as needed.
- Search the entity name and variations in OpenCorporates.
- Verify that the entity status is Active.If inactive, notify the broker and tag the required stakeholders.
- Ensure spelling matches SOS exactly in Salesforce.
- Confirm the state of incorporation matches Salesforce records.
- Identify and document branches or associated entities in other states.
- Investigate out-of-state entities via CLEAR/credit reports if applicable.
- Download and upload SOS/OpenCorporates filings to Salesforce if missing.
- Review “Other Owner Accounts” in Salesforce and add them to the entity list.
- Cross-reference prior contracts and UCC data.
- Check for other MCA contracts on file.Review for additional DBAs, entities, or owners.
- If balances were submitted:Calculate balances prior to contract release to determine if offer adjustments are required.
- If balances were not provided:Send the contract unless the broker selected “Wait to confirm balances.”
- Confirm with leadership if unclear before proceeding.
- Locate and add the entity website to Salesforce.
- Search the entity for additional DBAs, locations, or related businesses.
- Research the merchant and owner for other owned businesses using LinkedIn, Facebook, and Instagram.
- Search for lawsuits using entity and merchant name variations.
- Review news articles or publications for relevant findings.
- Verify the physical address via the website, Yelp, Google, or prior MCA contracts.Use Google Earth if necessary.Request broker clarification if unclear.
- Add all discovered DBAs to the contract.
- Confirm the mailing address matches the bank statement tied to the funded account.Request correction if inconsistent.
- Calculate Estimated Monthly Average (EMA):(Sum of 3 months’ deposits – MCA deposits) ÷ 3.
- Ensure the owner name matches the government ID exactly, including middle initials and suffixes.
- Confirm the correct counter-signer assignment prior to release.
- Strong attention to detail and documentation accuracy.
- Ability to work under strict 30-minute SLA requirements.
- Experience reviewing bank statements and legal entity documentation.
- Strong research and investigative skills.
- Comfortable escalating issues when documentation discrepancies arise.
- High standards for compliance and data integrity.
We’re Proud Of Our Diverse Global Team, All Working In a Collaborative Environment And Happy To Share These Common Values
Smart questions spark smart solutions
Think like an owner. Solve like a founder
We move fast and deliver real results
We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
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