Non-Voice CSR Healthcare Account Get A 21K Signing Bonus

ISTA Solutions; Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Job summary

ISTA Solutions is seeking an experienced Back-Office CSR to join our growing team in Makati. You will handle order processing, document management, and reporting, using BrightTree and SharePoint, with a focus on accuracy and timely delivery.

The role requires at least 6 months in back-office work, proficiency in MS Excel, Word, and PDFs, strong written/spoken English, and willingness to work night shifts onsite in Makati.

Qualifications

• At least 6 months Back-Office work experience.
• No BPO experience needed!
• US Healthcare BPO experience is an advantage
• Must be keen to details
• Must be proficient in MS Excel, Word, PDFs
• Good verbal and written English skills
• Willing to work onsite in Makati
• Amenable working night shift

Responsibilities

• Process orders accurately and efficiently using the client tool (BrightTree).
• Organize and manage medical documents in PDF format.
• Upload PDF documents to the client tool as required.
• Maintain and manage documents via the clients SharePoint system.
• Perform additional tasks related to order processing and PDF document management as needed.
• Send and receive reports via email, ensuring all communication is timely and accurate.

Skills

Attention to detail

English communication

Back-Office experience

Tools

MS Excel

MS Word

PDF handling

Job description

Job Description:

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process orders accurately and efficiently using the client tool (BrightTree).

• Organize and manage medical documents in PDF format.

• Upload PDF documents to the client tool as required.

• Maintain and manage documents via the clients SharePoint system.

• Perform additional tasks related to order processing and PDF document management as needed.

• Send and receive reports via email, ensuring all communication is timely and accurate.

• At least 6 months Back-Office work experience
• No BPO experience needed!
• US Healthcare BPO experience is an advantage
• Must be keen to details
• Must be proficient in MS Excel, Word, PDFs
• Good verbal and written English skills
• Willing to work onsite in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives