Remote-Eligible Post-Sales Support Specialist

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

HMO

Job summary

A customer-centric support company in Pasig is seeking a full-time customer service representative to provide exceptional post-sale support. The role involves assisting customers with inquiries, resolving complaints, and obtaining feedback to enhance service quality. Candidates should have a Bachelor's degree in a relevant field and 1-3 years of experience in customer service. Key qualities include strong communication skills, empathy, and the ability to work well in a team-oriented environment. Attractive perks include health insurance and performance bonuses.

Qualifications

• 1–3 years of experience in customer service or a related role.
• Ability to work well in a team-oriented environment.

Responsibilities

• Provide exceptional post-sale support to ensure customer satisfaction.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and issues effectively.
• Obtain customer feedback for service improvement.
• Collaborate with internal teams for enhanced offerings.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Empathetic

Patient

Detail-oriented

Education

Bachelor's degree in Business, Communications, or a related field

Job description

A customer-centric support company in Pasig is seeking a full-time customer service representative to provide exceptional post-sale support. The role involves assisting customers with inquiries, resolving complaints, and obtaining feedback to enhance service quality. Candidates should have a Bachelor's degree in a relevant field and 1-3 years of experience in customer service. Key qualities include strong communication skills, empathy, and the ability to work well in a team-oriented environment. Attractive perks include health insurance and performance bonuses.