Position Description - Project Coordinator

Symbos; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Symbos in Manila is seeking a Project Coordinator to support cross-functional IT delivery across multiple projects. You will coordinate schedules, maintain documentation, track deliverables and support governance and risk processes.

The role emphasizes strong organisational skills, communication, and proficiency with project tools such as Microsoft Project, Jira, Azure DevOps and Microsoft 365. You will work with internal stakeholders and external vendors to drive successful outcomes.

Qualifications

• 2+ years experience in project coordination or project administration/support.
• Experience maintaining project documentation, registers and reporting.
• Familiarity with waterfall and agile delivery approaches.

Responsibilities

• Coordinate project schedules, milestones, actions and dependencies across assigned projects, keeping plans current and accurate.
• Prepare and maintain project documentation including project plans, status reports, registers, meeting agendas and minutes.
• Track project deliverables and follow up with delivery teams to ensure commitments are met within agreed timeframes.
• Coordinate project meetings, workshops and governance forums, including logistics, materials and follow-up actions.
• Support project management administrative tasks.
• Maintain risk, issue, decision and change registers, escalating items to the entire Project Management team as required.
• Prepare accurate and timely project status reporting for project sponsors, steering groups and the IT leadership team.
• Ensure projects comply with Symbos project management methodology, governance gates and record-keeping standards.
• Assist with tracking project budgets, purchase orders, invoices and vendor documentation.
• Act as a central point of contact for project information, requests and enquiries from internal stakeholders.
• Coordinate communication between business stakeholders, technical teams and external vendors to keep all parties informed.
• Support change and readiness activities, including preparation of communications, training materials and go-live checklists.
• Identify and recommend improvements to project processes, templates and tools.
• Contribute to post-implementation reviews and capture lessons learned for future projects.
• Stay current with industry trends and tools relevant to the business.
• Remain flexible to evolving business needs, acknowledging that specific tasks may change over time.
• Take reasonable care for one’s own health and safety, including taking reasonable care that any acts or omissions do not adversely affect the health and safety of other persons
• Comply with policies and procedures and all reasonable instructions relating to health and safety in the workplace.
• Support employees by ensuring both physical and psychological risks are identified, addressed, and resolved.

Skills

Organisational skills

Time management

Written communication

Verbal communication

Attention to detail

Jira

Azure DevOps

Microsoft Project

Microsoft 365

Collaboration

Tools

Microsoft Project

Jira

Azure DevOps

Microsoft 365

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

KEY RESPONSIBILITIES:

Project Coordination & Delivery Support

• Coordinate project schedules, milestones, actions and dependencies across assigned projects, keeping plans current and accurate.
• Prepare and maintain project documentation including project plans, status reports, registers, meeting agendas and minutes.
• Track project deliverables and follow up with delivery teams to ensure commitments are met within agreed timeframes.
• Coordinate project meetings, workshops and governance forums, including logistics, materials and follow-up actions.
• Support project management administrative tasks.

Governance, Risk & Reporting

• Maintain risk, issue, decision and change registers, escalating items to the entire Project Management team as required.
• Prepare accurate and timely project status reporting for project sponsors, steering groups and the IT leadership team.
• Ensure projects comply with Symbos project management methodology, governance gates and record-keeping standards.
• Assist with tracking project budgets, purchase orders, invoices and vendor documentation.

Stakeholder & Vendor Coordination

• Act as a central point of contact for project information, requests and enquiries from internal stakeholders.
• Coordinate communication between business stakeholders, technical teams and external vendors to keep all parties informed.
• Support change and readiness activities, including preparation of communications, training materials and go-live checklists.

Continuous Improvement

• Identify and recommend improvements to project processes, templates and tools.
• Contribute to post-implementation reviews and capture lessons learned for future projects.

Continuous Learning & Adaptability

• Stay current with industry trends and tools relevant to the business.
• Remain flexible to evolving business needs, acknowledging that specific tasks may change over time.

Health and Safety

• Take reasonable care for one’s own health and safety, including taking reasonable care that any acts or omissions do not adversely affect the health and safety of other persons
• Comply with policies and procedures and all reasonable instructions relating to health and safety in the workplace.
• Support employees by ensuring both physical and psychological risks are identified, addressed, and resolved, adhering to company processes and policies and raising concern with People, Performance & Culture where appropriate.

Accountabilities

• Accurate, current and accessible project documentation, plans and registers across the assigned portfolio.
• Timely and reliable project reporting that gives sponsors and the IT leadership team a clear view of progress, risks and issues.
• Effective coordination of project activities so that milestones and deliverables are met within agreed scope, time and budget.
• Compliance with Symbos project governance, procurement and record-keeping requirements.
• Strong stakeholder relationships and clear, consistent communication throughout the project lifecycle.

KNOWLEDGE

Experience: Demonstrated experience in a project coordination of at least 2 years, project administration or project support role, ideally within an IT or technology delivery environment. Experience maintaining project documentation, registers and reporting, and working with both waterfall and agile delivery approaches.

Capabilities:

Strong organisational and time management skills with the ability to manage competing priorities; excellent written and verbal communication; high attention to detail; confident use of project and collaboration tools (e.g. Microsoft Project, Jira, Azure DevOps, Microsoft 365); sound problem solving and a collaborative, service-oriented approach.