POS Account Support (Offshore Account)

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Hybrid work setup

Equipment provided

Day 1 HMO

Life insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. seeks a POS Account Support Specialist to deliver efficient technical support to international clients via phone, email, or chat.

You will handle inquiries, manage user access, process transactions, and assist with e-commerce platform setups. The ideal candidate has a Bachelor's degree, 2–4 years' experience in fintech/insurance/finance support, strong English, and excellent data/report handling skills.

Qualifications

• Bachelor's degree in any field.
• 2–4 years' experience as a technical support agent in fintech, insurance, or finance industry serving international clients.
• Proficient in G-Suite/MS Office Suite.
• Excellent written and verbal communication in English.
• Strong attention to detail and analytical thinking.

Responsibilities

• Handle initial technical inquiries from clients.
• Use multiple communication channels (phone, email, chat).
• Resolve basic technical issues and provide clear instructions.
• Add or remove users and reset user access.
• Input or process data into systems accurately and timely.
• Extract and generate reports based on preset configurations.
• Assist with setting up and configuring e-commerce platforms.
• Provide troubleshooting and integration support for payment methods and system setup.
• Coordinate complex issues with internal teams, partners, or third-party vendors.
• Process manual financial transactions and ensure accurate recording.

Skills

G-Suite

MS Office

Education

Bachelor's degree in any field

Job description

About the role

The POS Account Support Specialist is responsible for providing efficient technical support to customers via phone, email, or chat, addressing basic technical issues, and performing predefined tasks. This role includes managing user administration, processing transactions, generating reports, and assisting with system configurations and e-commerce platform setups. T

Key responsibilities

• Handle initial technical inquiries from clients/customers

• Use multiple communication channels (phone, email, chat)

• Resolve basic technical issues and provide clear instructions

• Add or remove users from the system and reset user access (e.g., password resets)

• Input or process data into systems accurately and ensure data entry is correct and timely

• Extract and generate reports based on preset configurations to provide clients with needed information

• Assist clients with running simple queries and setting up and configuring e-commerce platforms

• Provide troubleshooting and integration support for payment methods and system setup

• Coordinate customer requests with internal teams, partners, or third-party vendors for complex issues

• Process manual financial transactions (refund, reversal, rebill, capture, chargeback) and ensure all transactions are accurately recorded and completed within defined procedures

About you

• Bachelor's Degree in any field

• 2-4 years' experience as a Technical Support Agent in a Fintech, Insurance, or Finance industry serving international clients

• Intermediate to advanced skills in G-Suite/MS Office Suite

• Above-average attention to detail, logical, numerical, and verbal reasoning

• Good written and verbal communication skills

• Strong problem-solving and analytical skills

• Ability to work well under pressure with a high degree of accuracy

• Proactive, critical thinker, team player with a positive attitude

• Good analytical and strategic thinking

• Highly proficient in English

Benefits

• Competitive Salary Packages

• Professional Development Opportunities

• Hybrid Work Setup

• Equipment Provided

• Day 1 HMO

• Life Insurance