Technical POS Support Executive

Adventure Consultancy Solutions Philippines Inc.; Makati; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Hybrid work setup

Equipment provided

Day 1 HMO

Life Insurance

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking an Offshore Client-Facing POS & Payment Support Executive responsible for providing technical and operational support to international clients.

You will troubleshoot payment issues, assist with onboarding, and coordinate with internal teams and partners while communicating in English. This role offers hybrid work arrangements in Metro Manila.

Qualifications

• Bachelor's degree in any field

Responsibilities

• Serve as the primary offshore client-facing contact for technical, POS and payment-related inquiries
• Handle client requests through phone, email and chat, providing clear and professional communication in English
• Troubleshoot basic issues involving POS systems, payment processing, payment methods, payment gateways and related integrations
• Support merchants with system setup, configuration, onboarding and predefined integrations
• Assist clients with e-commerce and payment platform setup, configuration and troubleshooting
• Process and accurately document payment-related transactions, including refunds, reversals, rebills, captures and chargebacks
• Support merchant onboarding, including account setup and configuration
• Investigate transaction and system issues and coordinate resolution with internal technical teams, PSPs, vendors and other external partners
• Accurately document cases, transactions and resolutions in ticketing and internal systems
• Build and maintain strong working relationships with international clients while delivering a high standard of service

Skills

POS systems

Payment processing

Payment gateways

Merchant support

Technical support

English communication

Education

Bachelor's degree

Job description

About the role

We are looking for an Offshore Client-Facing POS & Payment Support Executive with hands-on experience in POS systems, payment processing, merchant support, and/or payment gateways to provide technical and operational support to international clients. This role serves as a key point of contact for offshore clients, handling technical inquiries, payment and transaction-related issues, merchant onboarding, system configuration, and basic integration support. The successful candidate must be comfortable communicating directly with international clients in English, troubleshooting payment-related issues, and coordinating with internal technical teams, payment service providers, and third-party partners.

Key responsibilities

• Serve as the primary offshore client-facing contact for technical, POS and payment-related inquiries




• Handle client requests through phone, email and chat, providing clear and professional communication in English




• Troubleshoot basic issues involving POS systems, payment processing, payment methods, payment gateways and related integrations




• Support merchants with system setup, configuration, onboarding and predefined integrations




• Assist clients with e-commerce and payment platform setup, configuration and troubleshooting




• Process and accurately document payment-related transactions, including refunds, reversals, rebills, captures and chargebacks




• Support merchant onboarding, including account setup and configuration




• Investigate transaction and system issues and coordinate resolution with internal technical teams, PSPs, vendors and other external partners




• Accurately document cases, transactions and resolutions in ticketing and internal systems




• Build and maintain strong working relationships with international clients while delivering a high standard of service

About you

• Bachelor's degree in any field




• At least 1-2 years of relevant experience in POS, payment processing, payment gateways, merchant services, fintech, payment technology, or technical account/customer support within a financial technology environment




• Experience supporting international/offshore clients is strongly preferred




• Practical understanding of payment transactions and processes, including refunds, reversals, rebills, captures and chargebacks




• Experience with POS systems, payment gateways/PSPs, e-commerce platforms or payment integrations




• Strong English proficiency, both written and verbal, with the ability to communicate clearly and professionally with international clients




• Strong troubleshooting, analytical and problem-solving skills




• High attention to detail, particularly when handling financial transactions and client data




• Proficiency in G-Suite/MS Office Suite




• Willingness to work on a shifting schedule based on offshore client requirements

Benefits

• Competitive Salary Package




• Professional Development Opportunities




• Hybrid Work Setup




• Equipment Provided




• Day 1 HMO




• Life Insurance