Policy Administration Specialist (Hybrid)

Manulife/John Hancock; Makati; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Manulife/John Hancock is seeking a Policy Admin Assistant to provide comprehensive policy administration support for policyholders, partners and distributors. The role focuses on timely processing of transactions, resolving issues, and coordinating with Finance to ensure accurate credit of proceeds.

Ideal candidates have 2–4 years of life insurance experience, a relevant insurance certificate, and strong MS Office skills.

Qualifications

• 2–4 years of professional experience in the Life Insurance industry.
• Certificate in Life Insurance or Diploma in Life Insurance would be an advantage.
• Proficient in MS Office Applications (Word, Excel, PowerPoint).

Responsibilities

• Provide administrative support to policyholders, partners and distributors for policy admin-related transactions and inquiries.
• Ensure customer transactions are completed within the specified turnaround time (TAT).
• Assist in processing disbursement requests including traditional/variable life withdrawals and maturities.
• Interact with policyholders and agents via oral, written, and email communications.
• Collaborate with Finance to ensure credit of proceeds to customers within the agreed TAT.
• Handle Disbursement Batch processing and Bridger Checking as needed.

Skills

Policy administration

Customer service

Communication skills

Attention to detail

Education

Certificate in Life Insurance or Diploma in Life Insurance

Tools

MS Office

Job description

Manulife/John Hancock is seeking a Policy Admin Assistant to provide comprehensive policy administration support for policyholders, partners and distributors. The role focuses on timely processing of transactions, resolving issues, and coordinating with Finance to ensure accurate credit of proceeds.

Ideal candidates have 2–4 years of life insurance experience, a relevant insurance certificate, and strong MS Office skills.