PLM 3Dx Support Consultant – Enable Engineers

Grundfos GmbH

Pasig

Hybrid

PHP 600,000 - 1,100,000

Full time

2 days ago

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Job summary

Grundfos is seeking an Application Consultant, PLM 3Dx Support to empower engineers with the 3DEXPERIENCE platform and CATIA V6 workflows. You will provide hands-on application support and drive continuous improvements across the organization.

Based in Pasig, Philippines, you will enable hundreds of engineers to work on a cloud-based PLM platform forming the foundation of Grundfos's digital thread and product development transformation. A service-oriented, collaborative mindset is essential.

Qualifications

Bachelor's or Master's degree in Engineering or IT, or equivalent practical experience.
Hands-on experience with the Dassault Systèmes 3DEXPERIENCE platform and professional experience with CATIA V6.
Experience providing application or L2 support for technical engineering tools, including structured issue analysis and problem resolution.
Experience delivering or supporting internal training and onboarding activities; fluent in English (written and spoken).

Responsibilities

Provide day-to-day application support for 3DEXPERIENCE and CATIA V6, troubleshooting user issues, handling incidents, and ensuring timely resolution or escalation.
Contribute to and maintain user documentation, and support knowledge bases.
Identify recurring issues and usability pain points through support trends and user feedback, proposing actionable improvements.
Collaborate with engineering stakeholders, IT operations, and PLM colleagues to ensure stable operations and consistent platform usage.
Support platform upgrades, patches, and hypercare activities by participating in testing and preparing user guidance to minimize disruption.