Intune Support Engineer - Makati (Hybrid | Day Shift)

ActionLabs IT Services Phils. Corp; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ActionLabs IT Services Phils. Corp in Makati is seeking a Managed Cloud & Endpoint Operations Engineer to own proactive and reactive IT managed services across cloud, on-premise, and endpoint environments.

You will ensure availability, security, and cost efficiency of infrastructure, lead patch management with Microsoft Intune UEM, and collaborate with cloud, security, network, and DevOps teams to deliver operational excellence and superior customer outcomes.

Qualifications

• Hands-on, production experience with Microsoft Intune Unified Endpoint Management (UEM).
• Proven experience deploying, managing, and troubleshooting OS and application patches using Intune, including update rings, compliance policies, and reporting.
• Strong experience supporting Windows endpoints in an enterprise or managed services environment.

Responsibilities

• Provide 8x5 cloud and endpoint infrastructure monitoring and alerting across compute resources, OS, databases, and endpoints.
• Own endpoint patch management lifecycle using Microsoft Intune UEM, including planning, scheduling, testing, deployment, and validation of patches.
• Deliver proactive managed services and work with cloud, security, network, and DevOps teams to maintain operational excellence and customer satisfaction.
• Produce daily, weekly, and monthly backup status reports and conduct cost optimization reviews.

Skills

Intune UEM

Patch management

Windows endpoints

Enterprise IT

Tools

Microsoft Intune

ITIL practices

Job description

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

The Managed Cloud & Endpoint Operations Engineer is responsible for delivering proactive and reactive managed services across cloud, on-premise, and endpoint environments. The role ensures the availability, security, performance, and cost efficiency of infrastructure and end-user computing platforms, with primary ownership of endpoint management, compliance, and patch deployment using Microsoft Intune Unified Endpoint Management (UEM).

This position operates within a managed services model and works closely with cloud, security, network, and DevOps teams to maintain operational excellence and customer satisfaction.

Key Responsibilities

Proactive Managed Services

• Provide 8x5 cloud and endpoint infrastructure monitoring and alerting, covering:
• Compute resources (vCPU, memory, disk, network)
• Operating systems (Windows and Linux)
• Databases (SQL, MySQL, MongoDB, and similar platforms)
• Endpoint security events, antivirus, and device compliance
• Resource utilization and performance metrics
• Own endpoint patch management lifecycle using Microsoft Intune UEM, including:
• Planning, scheduling, testing, deployment, and validation of OS and application patches
• Enforcement of update rings, compliance policies, and remediation actions
• Reporting on patch compliance, failures, and risk exposure
• (Non-negotiable responsibility)
• Perform critical infrastructure patch management across cloud and on-premise environments.
• Produce daily, weekly, and monthly backup status reports.
• Conduct monthly cost optimization and usage reviews, including right-sizing, capacity planning, and consumption trend analysis.
• Implement cloud and endpoint security monitoring and alerting aligned with security best practices.

Reactive Support Services

• Deliver operational support for:
• Identity and Access Management (IAM)
• Managed database services (SQL, MySQL, MongoDB)
• Managed network services (Firewall, WAF, IDS/IPS)
• CI/CD pipeline and DevOps toolchains
• Manage backup and business continuity / disaster recovery (BCDR) processes, including bi-annual DR drills.
• Administer antivirus and antimalware platforms, including incident response and remediation.
• Handle configuration change requests and infrastructure incidents (unlimited), ensuring adherence to SLA targets.
• Perform problem management and root cause analysis for all Priority 1 incidents.
• Provide technical solution design, consultation, and customer advisory services.
• Execute performance tuning and cost optimization initiatives.
• Support encryption, key management, and secure configuration standards.
• Provide operational support for on-premise Windows and Linux systems, including DHCP and DNS services.

Mandatory Qualifications (Non-Negotiable)

• Hands-on, production experience with Microsoft Intune Unified Endpoint Management (UEM).
• Proven experience deploying, managing, and troubleshooting OS and application patches using Intune, including update rings, compliance policies, and reporting.
• Strong experience supporting Windows endpoints in an enterprise or managed services environment.

Required Technical Skills

• Cloud platforms (Azure preferred; AWS/GCP exposure is an advantage)
• Endpoint security, device compliance, and antivirus/EDR solutions
• Windows and Linux operating systems
• Backup and disaster recovery solutions
• Networking fundamentals (firewalls, WAF, IDS/IPS)
• Identity and access management
• Monitoring and alerting tools
• Incident, problem, and change management within an ITIL-aligned environment

Preferred Qualifications

• Experience in a managed services or MSP environment
• Exposure to CI/CD and DevOps tooling
• Security certifications or endpoint/cloud-related certifications
• Strong documentation, reporting, and customer-facing communication skills

Key Success Factors

• High endpoint patch compliance and minimal security exposure
• Stable, secure, and cost-efficient cloud and infrastructure operations
• Effective incident resolution and clear root cause analysis
• Strong customer satisfaction through proactive advisory and operational excellence