IO Engineer

Asia Select, Inc. (ASI); Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Asia Select, Inc. (ASI) seeks an experienced Endpoint Engineer to manage dual UEM environments and lifecycle operations across packaging, deployment, and OS servicing. The role demands strong troubleshooting depth, ITSM discipline, and ownership of SLA adherence.

You will lead vulnerability remediation, automation, and AI-driven improvements, while coordinating cross-team efforts in war rooms to restore services quickly and reliably.

Qualifications

• 6+ years of hands-on SCCM administration

Responsibilities

• Own day-to-day endpoint engineering and operational outcomes across packaging to deployment, OS servicing, patching, remediation, and configuration.
• Participate in major incident bridges/war rooms to ensure service restoration within SLAs and contribute to MTTR reduction.
• Drive AI adoption by piloting ideas to improve reliability, speed, and user experience while following security and privacy standards.
• Implement and maintain MECM patching operations: ADRs, deployment rings, maintenance windows, and compliance reporting.
• Create repeatable runbooks and automation to reduce manual toil and error.

Skills

SCCM

Intune

Automation

PowerShell

ITSM

AI adoption

Runbooks

SLA ownership

MTTR reduction

Tools

Omnissa Workspace ONE UEM

MECM

ADR

Job description

• Deliver reliable and secure device management services in a Dual UEM environment using Microsoft Endpoint Configuration Manager (MECM/SCCM), Microsoft Intune, and Omnissa Workspace ONE UEM.
• Own day-to-day endpoint engineering and operational outcomes across application lifecycle (packaging to deployment), OS servicing, patch compliance, vulnerability remediation, and endpoint configuration.
• Do execution-focused with strong troubleshooting depth and disciplined ITSM practices.
• Routinely participate in major incident bridges/war rooms, ensuring service restoration within agreed SLAs and contributing to measurable MTTR reduction.
• Contribute to AI adoption by proposing and piloting practical ideations (e.g., ticket triage assist, automated log parsing, runbook generation) to improve reliability, speed, and user experience, while adhering to organizational security, privacy, and data handling standards.

QUALIFICATIONS:

• 6+ years of hands-on administrative experience using SCCM
• 3+ years of hands-on administrative experience using Intune
• Operations, Health and Availability experience

• Patching and Vulnerability Operations experience

• Automation and Scripting experience

• ITSM and Operational Excellence

• Proven Core Technical Skills (Primary)

• Proven AI Adoption and Continuous Improvement

• Service reliability ownership: stability, availability, and operational hygiene
• MECM patching operations: ADRs, deployment rings, maintenance windows, compliance reporting
• Vulnerability remediation support: execute remediation plans and validate compliance within required timelines
• PowerShell scripting for automation and remediation; familiarity with scheduled tasks and basic safe rollout practices
• Ability to create repeatable runbooks and operational checklists
• Experience working in war rooms and providing concise technical updates for rapid restoration
• Working knowledge of Incident/Problem/Change management; ability to write clear change plans and validation steps
• Ownership mindset for SLA adherence and MTTR reduction
• Omnissa Workspace ONE UEM: 1+ years; administrative depth (profiles, Smart Groups, app distribution, compliance policies, device troubleshooting)
• Dual UEM operations: support coexistence, minimize policy conflicts, and ensure consistent end-user experience
• Comfort using approved AI tools to accelerate documentation, analysis, and knowledge management
• Ability to identify repetitive tasks suitable for automation or AI assistance and propose improvements

Work Setup: Hybrid (Onsite -10 times a month)