Platform Operations Junior Engineer

Infobip; Metro Manila; Hybrid; PHP 420,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation

Flexible hybrid work

ESOP

Job summary

Infobip invites you to join a global platform operations team as a Junior Engineer. You will support the operational backbone behind Infobip’s cloud messaging platform, contributing to automation, data-driven troubleshooting, and cross-functional collaboration with partners and customers.

You’ll grow through hands-on work on provisioning, issue resolution, and process improvements, with a focus on AI-assisted workflows.

Qualifications

• 1–2 years of platform operations or telecom experience.
• Technical mindset with interest in messaging technologies.
• Experience with data analysis and pattern recognition.
• Experience in customer- or partner-facing roles is a plus.
• Familiarity with Excel for operational tracking.
• Willingness to learn new tools and AI-enabled workflows.

Responsibilities

• Process platform provisioning requests and maintain connections across global telecom operators and partners.
• Troubleshoot platform issues across messaging channels and operational workflows.
• Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery.
• Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution.
• Maintain internal documentation, databases, and operational procedures.
• Contribute to continuous improvement initiatives, including the adoption of AI tools and automation opportunities across operational processes.

Skills

Data analysis

Analytical thinking

Operational mindset

Customer-facing experience

Curious and proactive learner

Education

Tools

Excel

AI tools familiarity

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What This Role Is All About

As a Platform Operations Junior Engineer, you will support the operational backbone behind Infobip’s global communications platform. You will join a team that is evolving toward a broader operations model, with a focus on reducing operational silos, improving process efficiency, and using AI and automation to streamline repetitive work. The role combines technical administration, analytical thinking, troubleshooting, and collaboration with internal teams, partners, and customers.

What You’ll Do

• Process platform provisioning requests and maintain connections across global telecom operators and partners
• Troubleshoot platform issues across messaging channels and operational workflows
• Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery
• Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution
• Maintain internal documentation, databases, and operational procedures
• Contribute to continuous improvement initiatives, including the adoption of AI tools and automation opportunities across operational processes

What Makes You a Strong Fit

• Candidate with up to 1-2 years of relevant experience
• Technical mindset with interest in telecommunications, platform operations, or messaging technologies
• Comfortable working with operational processes, data analysis, and pattern recognition
• Experience or exposure to customer-facing, partner-facing, or coordination-based work is considered an advantage
• Familiarity with Excel or similar tools used for operational tracking and analysis
• Curious and proactive approach to learning new tools, systems, and workflows
• Practical use of AI tools in work, learning, or daily problem-solving

Nice-to-have Qualifications

• Experience working with operational support, customer support, or back-office administration processes
• Exposure to routing operations, network operations, or telecom environments
• Understanding of telecom or messaging concepts such as Short Message Peer-to-Peer (SMPP), Signalling System No. 7 (SS7), or messaging routing

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.