Platform Manager (App Management)

DITO Telecommunity Corporation; Taguig; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

DITO Telecommunity Corporation is seeking a Platform Head to lead and optimize our digital platforms (including the DITO App, eShop, and self-service portals) to deliver secure, engaging user experiences and drive digital sales growth. You will oversee UI/UX design, platform development, and customer journey optimization across multiple teams in a telco/tech environment.

The role requires 10+ years in product/project management or business analysis, strong requirements-gathering skills, and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or related field.
• 10+ years of experience in Product Management, Project Management, or Business Analysis in digital platforms or telco/tech environments.
• Strong experience in end-to-end project delivery (conceptualization to post-launch support).
• Proven ability in requirements gathering, analysis, and documentation (BRD, FSD, user stories, use cases).
• Experience in platform/product roadmap planning and prioritization.
• Familiarity with Agile/Scrum or Waterfall methodologies.
• Experience with UI/UX teams and understanding of customer journey mapping.
• Ability to translate business needs into clear technical specifications.
• Exposure to UAT, QA testing, defect management, and release cycles.

Responsibilities

• Leads and manages the Platform team, coordinating across Product, Marketing, Technology, and Data to align priorities and ensure on-schedule delivery.
• Oversees full lifecycle of digital platforms (e.g., DITO App, eShop, self-service portals) and coordinates feature rollouts with internal/external developers.
• Drives UX/UI design and optimization, conducts UX audits, and collaborates with marketing and product teams to improve engagement and conversions.
• Monitors platform health and performance, addressing issues with IT/security teams and ensuring service levels.
• Oversees feature integration and personalization, ensuring backend integrations with CRM, billing, and data systems.
• Ensures compliance, security, and thorough documentation, including regular security reviews and training on new features.

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or related field

Job description

Overview

Leads the management, development, and continuous optimization of DITO's digital platforms—including the mobile app, eShop, self-service portals, and other customer-facing digital touchpoints. The role ensures platforms deliver a seamless, secure, and engaging user experience while supporting digital sales growth and business objectives. The Platform Head oversees sub-functions such as UI/UX design, platform development, and customer journey optimization

FUNCTION AND RESPONSIBILITIES

1. Leadership & Coordination

• Leads and manages the Platform team composed of UI/UX Designers, Platform Managers, and Platform Specialists/CJ Designers. Oversees daily platform operations, ensuring all projects and releases are aligned with business priorities and delivered on schedule. Collaborates with cross-functional teams including Product, Marketing, Technology, and Data to maintain consistent and high-quality user experiences. Provides direction, mentorship, and performance feedback to build a capable and efficient platform organization.

2. Platform Development & Management

• Oversees the full lifecycle of digital platforms such as the DITO App, eShop, and self-service portals. Coordinates with internal and external developers to plan, prioritize, and roll out new features and enhancements. Ensures that all platforms remain stable, secure, and scalable to support growing user demand. Aligns the platform development roadmap with business and product goals and ensures thorough UAT and quality assurance before major releases.

3. UX/UI Design & Optimization

• Leads the creation of intuitive and user-friendly digital interfaces that reflect the DITO brand and meet customer expectations. Conducts UX audits and leverages user feedback to identify design improvements and remove friction points. Works closely with marketing and product teams to deliver consistent user journeys across platforms. Oversees A/B testing, accessibility, and responsiveness improvements to continuously enhance engagement and conversion performance.

4. Platform Performance & Reliability

• Monitors overall platform health and performance metrics such as uptime, load speed, crash rates, and error frequency. Works with IT and external vendors to address and prevent technical issues, ensuring all service levels are met. Implements monitoring systems for real-time alerts and proactively plans capacity scaling in coordination with technology teams to accommodate user growth and campaign traffic.

5. Feature Integration & Personalization

• Oversees the integration of key platform features, including loyalty programs, QR payments, and personalized content modules. Ensures seamless backend integration with CRM, billing, and data systems to enable smooth user experiences. Collaborates with analytics and data science teams to develop targeted, data-driven personalization strategies. Manages dynamic content capabilities to adapt the customer experience to specific user behaviors and segments.

6. Compliance, Security & Documentation

• Ensures that all digital platforms comply with cybersecurity, data privacy, and regulatory standards. Coordinates regular security audits and vulnerability assessments with IT security teams. Manages the timely rollout of patches, updates, and compliance improvements. Maintains comprehensive documentation of platform architecture, integrations, and release updates, and facilitates training sessions for teams on new features or compliance measures.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or any related field
• At least 10+ years of experience in Product Management, Project Management, or Business Analysis, preferably in digital platforms or telco/tech environments
• Strong experience in end-to-end project delivery (from conceptualization to post-launch support)
• Proven ability in requirements gathering, analysis, and documentation (e.g., BRD, FSD, user stories, use cases)
• Experience in platform/product roadmap planning and prioritization
• Familiarity with Agile/Scrum or Waterfall methodologies
• Experience working with UI/UX teams and understanding of customer journey mapping
• Ability to translate business needs into clear technical specifications
• Exposure to UAT, QA testing, defect management, and release cycles