Pit Boss Lead - Casino Ops & Team Leadership (Flex Hours)

Hammerjack Pty Ltd

Metro Manila

On-site

PHP 400,000 - 700,000

Full time

14 days+

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Job summary

Hammerjack Pty Ltd is seeking a Pit Boss to oversee casino floor operations in a dynamic environment in Manila. You will manage dealers and staff, monitor customer behavior, and address issues to maintain game integrity and high service levels.

The role requires strong leadership, deep knowledge of casino games, and the ability to handle high-pressure situations while ensuring compliance with regulations and company policies. Nights, weekends, and holidays are part of the schedule.

Qualifications

Proven experience in casino operations or a related field.
Strong knowledge of casino games and rules.
Excellent leadership and supervisory skills.
Ability to handle high-pressure situations and resolve conflicts effectively.
Strong communication and interpersonal skills.
Detail-oriented with a focus on accuracy and compliance.
Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

Supervise and manage the operations of assigned task.
Ensure compliance with all gaming regulations and company policies.
Monitor customer behavior and address any issues or disputes that arise.
Oversee the performance of dealers, and other staff within the pit.
Maintain accurate records of daily transactions and payouts.
Implement and enforce security measures to prevent cheating and ensure fair play.
Provide excellent customer service and enhance the gaming experience.
Conduct performance evaluations and provide feedback to staff.
Assist with training and onboarding new employees.
Participate in promotional activities and special events.