Live Casino Dealer Operations Lead

Playtime Entertainment Corp.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Playtime Entertainment Corp. in the Philippines is seeking a Dealer Manager to lead the dealer team, manage scheduling, and ensure high-quality live gaming operations.

You will coach dealers, monitor compliance and KPIs, and collaborate with Training to raise skills, while maintaining a positive work environment. This full-time role requires experience in live gaming and strong leadership.

Qualifications

• Bachelor's degree required in business or hospitality or casino management.
• Minimum 7 years in casino/live gaming operations.
• 3–4 years in managerial or supervisory roles.

Responsibilities

• Oversee daily dealer operations and staffing for all gaming tables.
• Supervise, coach, and evaluate dealers to maintain high performance and service quality.
• Conduct regular performance reviews, provide feedback, and implement development plans.
• Monitor gaming operations to ensure compliance with company policies, internal procedures, and regulatory requirements.
• Handle operational issues, customer complaints, and escalations promptly and professionally.
• Coordinate dealer schedules, attendance, leave requests, and manpower planning.
• Ensure dealers adhere to standard operating procedures, game rules, and responsible gaming practices.
• Identify training needs and work closely with the Training team to improve dealer skills and product knowledge.
• Monitor KPIs such as dealer productivity, game accuracy, customer satisfaction, and operational efficiency.
• Prepare operational reports, incident reports, and performance summaries for management.

Skills

Leadership

Coaching

People management

Communication

Analytical thinking

Problem solving

Scheduling

Education

Bachelor's degree in Business Administration, Hospitality Management, Casino Management, or a related field

Tools

Microsoft Office

Job description

Playtime Entertainment Corp. in the Philippines is seeking a Dealer Manager to lead the dealer team, manage scheduling, and ensure high-quality live gaming operations.

You will coach dealers, monitor compliance and KPIs, and collaborate with Training to raise skills, while maintaining a positive work environment. This full-time role requires experience in live gaming and strong leadership.