MANDALUYONG - Pioneer 2020

Sitel Corp.; Mandaluyong; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Health Insurance

Night differential

Rewards for top performers

Career Growth

Job summary

Foundever in Pasig City is hiring Customer Support Representatives to help customers via phone, chat, and email. You’ll answer questions, address concerns, and guide customers through product or service information while representing the brand with personalized experiences.

You’ll need comfort with computers and strong communication skills; company perks include health insurance, night differential, rewards for top performers, and career growth opportunities.

Qualifications

• Call center experience preferred.
• Good verbal and written communication skills.
• Comfortable using a computer and basic software.

Responsibilities

• Interact with customers to provide information and assistance on products and services over the phone.
• Address questions and concerns and help customers resolve issues efficiently.
• Deliver personalized and memorable experiences, acting as the voice of the brand.

Skills

Call Center experience

Communication skills

Computer literacy

Multitasking

Job description

Select how often (in days) to receive an alert:

Sitel has four sites in Metro Manila, with its headquarters spread across two buildings in OJV and Technopoint. Located in 1 Doña Julia Vargas, Pasig City.

Just a few minutes away is our Sitel Eton Cyberpod - which holds the highest number of associates - approximately 5,000. Completes the Metro Manila sites is Sitel Pioneer located in Mandaluyong City.

Job Summary

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

What we have to offer:

• 20% Night Differentia
• Health Insurance for you and your dependents
• Rewards for top Performers
• Employee engagement and empowerment
• Career Growth and Development

Primary Job Responsibilities

As a Customer Support Representative, you will interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.

Skills/Knowledge/Abilities

Education

Experience Target

• Call Center experience a plus

Specialized Certifications

Get to Know Us

We are Foundever™. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Compensation and Benefits

Well done

• Competitive compensation package
• Performance incentive plans
• Rewards and recognition programs

Get well

• Coverage for Same Gender Partners and Domestic & Common-law Partners
• HIV/AIDS coverage
• Voluntary enrollment of over-aged dependents
• Mental Health coverage
• Solo parents can enroll both parents and children
• Unlimited formulary medicine and medicine reimbursement
• Optical and dental coverage
• Bereavement assistance

Well-being

• Salary loans from our partner financial institutions
• Foundever™ Perks associate discount program
• Ever Better program
• State of the art site facilities
• MAX (My Associate Experience)

Well-rounded

• Track training programs
• Access to My Academy and Empower Center
• My Associate Experience Learn Program

Job Segment: Call Center, Customer Service