Phone Verifier

SB Finance, Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

15 months guaranteed pay and bonus

Incentive program for Field Sales/Tele

Leave credits

Access to Linkedin Learning

Job summary

SB Finance, Inc. in Makati (Metro Manila) seeks a Telephone Credit Investigator/Phone Verifier to verify loan applicants’ information and assess credit worthiness through outbound calls. You will use standard scripts and support our underwriting process.

No prior experience required. A Bachelor's degree in Business, Commerce, Finance or related field is preferred. Strong communication, customer focus, and time management are essential; a proactive, enthusiastic attitude is valued.

Qualifications

• No prior experience required.
• Bachelor's / College Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking.
• Good communication skills both oral and written.
• Customer centric / Service-oriented.
• Time management.
• Responsible and Enthusiastic.

Responsibilities

• Conducts credit verification thru phone call (Applicant, Employment and Trade Checking) using the standard spiels while adhering to the approved underwriting guidelines.
• Assists Credit Officers in validating clients’ information to speed up loan application process.
• Exhaust all credit efforts in contacting loan applicants to minimize account termination or unsuccessful verification results.
• Ensures compliance with policies and procedures using the operations manual and underwriting guidelines to control risk.
• Proactively propose initiatives to achieve or improve productivity, service delivery, and quality.
• Performs other related tasks which may be assigned from time to time.

Skills

Communication

Customer centric

Time management

Responsible

Education

Bachelor's degree in Business/Commerce/Finance

Job description

Keyland Arnaiz Bldg., Makati, Metro Manila, Philippines

Job Description

Job Summary

The Telephone Credit Investigator/Phone Verifier performs activities related to consumer loans and other credit items of the company. The incumbent is responsible in verifying and gathering information of loan applicants’ that will further assess its credit worthiness thru phone call.

Duties and Responsibilities

• Conducts credit verification thru phone call (Applicant, Employment and Trade Checking) using the standard spiels while adhering to the approved underwriting guidelines.
• Assists Credit Officers in validating clients’ information to speed up loan application process.
• Exhaust all credit efforts in contacting loan applicants to minimize account termination or unsuccessful verification results.
• Ensures compliance with policies and procedures using the operations manual and underwriting guidelines to control risk.
• Proactively propose initiatives to achieve or improve productivity, service delivery, and quality of work.
• Performs other related tasks which may be assigned from time to time.

What we're looking for

• No prior experience required
• Bachelor's / College Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
• Good communication skills both oral and written
• Customer centric/ Service-oriented
• Time management
• Responsible and Enthusiastic

The successful candidate will enjoy the following perks and benefits

• 15 months guaranteed pay and performance bonus (for non-quota roles)
• Incentive program for Field Sales Specialist, Dealer Coordinator, and Tele-Collectors
• Leave credits
• Access to Linkedin Learning

About SB Finance

A young, rapidly growing financial institution with an unwavering drive to empower more and more Filipinos - for both those that we serve and those who are part of our diverse and dynamic team.

SB Finance Corporation is a partnership between the Philippines' Security Bank Corporation and Thailand's Bank of Ayudhya (Krungsri). This partnership is a result of Security Bank and MUFG's goal to expand global partnerships while growing local talent and expertise. Backed by two financial giants in the Asian region with more than 100 years of financial excellence, we provide top-notch financial products and services that are tailor-made for the needs of the Philippine market.

We are engaged in the business of extending credit facilities and financing services for the betterment of the different communities we serve. Our relentless pursuit is to empower Filipinos through our growing menu of loan products - multi-purpose cash loan through Personal Loan, OR/CR for cash through Car4Cash, brand new or pre-owned motorcycle financing through MotorsikLOAN, and a digital salary advance facility through eSALAD.

Be part of the SB Finance team and become an 'SBFF' who enables ordinary Filipinos and small business owners to reach their life's milestones as you enjoy a fun, meaningful career regardless of your role in the company.

A better life for everyone? Dito, pwede!