Phone Repair Technician

Xocus Bell Tech Merchandising Inc.; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Xocus Bell Tech Merchandising Inc. in Cebu invites an electronics technician to diagnose and repair mobile devices, addressing both hardware and software faults at a busy service center.

You will work on-site in Robinsons Galleria Cebu, perform fault analysis, use diagnostic tools, and deliver clear feedback to customers with a focus on quality and safety.

Qualifications

• 1–2 years experience in electronics repair, especially mobile devices
• Knowledge of diagnostic tools and repair software
• Good communication and customer service skills
• Willing to work in Robinsons Galleria Cebu
• At least a vocational diploma/short course certificate or a bachelor's/college level in any field

Responsibilities

• Perform accurate fault diagnosis and repair of electronic devices, addressing both hardware and software issues.
• Analyse customer complaints to identify underlying technical problems and determine appropriate solutions.
• Demonstrate strong troubleshooting and repair skills, with the ability to resolve complex device malfunctions efficiently.
• Inspect, analyse, and evaluate defective devices to determine root causes of failure and prevent recurrence.
• Utilise diagnostic tools, specialised equipment, and repair software to identify hardware or firmware faults.
• Document repair activities and provide detailed feedback and reports to support continuous improvement initiatives.

Skills

Electronics repair

Diagnostic tools knowledge

Customer service

Education

Vocational diploma/short course certificate or bachelor's degree

Tools

Diagnostic software

Job description

• Perform accurate fault diagnosis and repair of electronic devices, addressing both hardware and software issues.
• Analyse customer complaints to identify underlying technical problems and determine appropriate solutions.
• Demonstrate strong troubleshooting and repair skills, with the ability to resolve complex device malfunctions efficiently.
• Inspect, analyse, and evaluate defective devices to determine root causes of failure and prevent recurrence.
• Utilise diagnostic tools, specialised equipment, and repair software to identify hardware or firmware faults.
• Maintain a clean, organised, and efficient workstation in accordance with 6S standards, while strictly observing ESD (Electrostatic Discharge) safety protocols.
• Document repair activities and provide detailed feedback and reports to support continuous improvement initiatives in both hardware and software processes.
• Coordinate with the warehouse or inventory team to request, track, and manage spare parts and component replacements.
• Apply knowledge and experience gained from at least one year of working in a mobile phone service center or similar technical support environment.

Qualifications:

• at least a vocational diploma/short course certificate or a bachelor's/college level in any field.
• At least 1-2 years experience in electronics repair, especially mobile devices
• Knowledge of diagnostic tools and repair software
• Good communication and customer service skills
• Willing to work in Robinsons Gelleria Cebu

Work Location: In person