Philippines Customer Experience and Logistics Manager

Magnum RFM Ice Cream Inc.; Pasig; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working arrangements

Health and wellbeing support

Time off to rest and recharge

Learning and development opportunities

Job summary

Magnum RFM Ice Cream, Inc. in the Philippines is seeking a Customer Experience and Logistics Manager to oversee national operations including logistics, warehouse, transportation, and customer service.

This role requires strong people leadership, end-to-end process thinking, and the ability to drive efficiency in a fast-moving consumer goods environment. You will develop logistics strategies, set annual targets for costs and investments, manage 3PL partners, and collaborate with IP, Production,

Qualifications

• Experience in logistics, warehouse management, and customer experience in FMCG.
• Experience in leading complex operations.
• Execution-driven with a solutions mindset and ability to translate vision into results.
• Ability to leverage partners, digital tools, and data to drive growth and efficiency.
• Strong people management, communication, and leadership abilities.

Responsibilities

• Develop and steer Logistics strategies and process standards to comply with the global SC strategy and customer requirements.
• Set annual targets for logistics costs and investments at global/regional/local levels.
• Lead trade logistics development and implementation.
• Define logistics network to optimize cost and service across order cycle.
• Ensure seamless customer orders processing.
• Develop service improvement strategies (diamond model).
• Manage customer complaints and solutions.
• Optimize warehouse productivity: inbound/outbound/inventory control/capacity planning.
• Identify other improvement areas in logistics processes and implement solutions.
• Collaborate with IP, Production, QA, CD and Marketing for coordination.
• Co-lead logistics safety and security programs.
• Maintain team leadership by developing talents for succession.
• Oversee 3PL partners.

Job description

Philippines Customer Experience and Logistics Manager

This role will oversee national operations including logistics, warehouse, transportation, and customer service

What you'll be responsible for

Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.

Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives

Steers the development & implementation of trade logistics

Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency

Seamless customer orders processing

Develop diamond model strategy on service improvement

Customer complaints management and solutions

Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning

Identify other areas for improvement in the logistics process and implement solutions accordingly

Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.

Co-lead logistics safety and security programs

Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning

Overall management of 3PL partners

We're looking for someone who

Has experience in logistics, warehouse management, and customer experienceand can operate confidently in the fast-moving consumer goods industry

Has experience in leading complex operations

Is execution-driven and has solutions-mindset able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem

Is able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage

Brings strong people management, relationships, communication, and e skills

Thinks end-to-end and takes ownerships for results

Is comfortable working in a fast-moving, evolving organisation

Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Magnum RFM Ice Cream, Inc. (MRIC) proudly calls the Philippines home, with roots tracing back to 1990 when Selecta Ice Cream began operations in Manggahan, Pasig City.

In 1999, a joint venture between Unilever and RFM Corporation formed Unilever RFM Ice Cream, Inc. (URIC), building a strong foundation for innovation and category leadership. In December 2025, the business entered a new chapter, becoming an independent company as part of The Magnum Ice Cream Company and transitioning to Magnum RFM Ice Cream, Inc.

Today, MRIC brings its portfolio of iconic brands—Magnum, Selecta, Cornetto, Birthday, and Ben & Jerry’s to millions of Filipinos nationwide.

#LifeTastesBetterWithIceCream

Magnum RFM Ice Cream, Inc. (MRIC) proudly calls the Philippines home, with roots tracing back to 1990 when Selecta Ice Cream began operations in Manggahan, Pasig City.

In 1999, a joint venture between Unilever and RFM Corporation formed Unilever RFM Ice Cream, Inc. (URIC), building a strong foundation for innovation and category leadership. In December 2025, the business entered a new chapter, becoming an independent company as part of The Magnum Ice Cream Company and transitioning to Magnum RFM Ice Cream, Inc.

Today, MRIC brings its portfolio of iconic brands—Magnum, Selecta, Cornetto, Birthday, and Ben & Jerry’s to millions of Filipinos nationwide.