PH - Functional Psychiatry Clinical Liaison

NEW U THERAPY CENTER & FAMILY SERVICES; Makati; Remote; PHP 505,000 - 720,000; Full time

Benefits offered by this job

Performance based raise

Internet allowance after 90 days

HMO with dental after 1 year

Vacation leave credits after 1 year

Sick leave credits after 1 year

Promotions

Work-from-home convenience

Job summary

New U Therapy Center & Family Services is a remote-friendly mental health practice seeking a Functional Psychiatry Clinical Liaison to drive enrollment and manage patient journeys in a fully remote environment.

The ideal candidate is an RN with healthcare operations experience, capable of leading cross-functional projects and improving access to quality mental health care for communities in the Philippines.

Qualifications

• Active RN license and experience working in a mental health or behavioural healthcare setting.
• Strong patient coordination, communication, and customer service skills.
• Ability to build rapport with patients and support them throughout their care journey.
• Excellent organizational, time management, and multitasking abilities.

Responsibilities

• Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program
• Serve as the primary administrative point of contact, providing support and education throughout the patient journey
• Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed
• Coordinate with providers and cross-functional teams to ensure seamless care transitions and continuity of care
• Maintain accurate documentation and track patient progress, enrollment activities, and program participation
• Address and escalation billing, insurance, or clinical concerns to the appropriate teams
• Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience

Skills

Patient coordination

Customer service

Communication

Time management

Multitasking

Education

RN license

Tools

Microsoft Office

Google Workspace

EHR systems

Job description

Join Our Growing Team at New U Therapy Center & Family Services!

New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice with locations in Valencia, Torrance, and Westlake Village. We are passionate about providing high-quality, compassionate care to our local communities and are committed to supporting the mental health and well-being of the individuals and families we serve. Our practice offers a comprehensive range of mental health services, including psychiatric services, individual and family therapy, and functional psychiatry, allowing us to provide personalized and collaborative care based on each client’s unique needs.

As we continue to expand our services and develop new programs, we are seeking an experienced and results-driven Functional Psychiatry Clinical Liason to help bring our next phase of growth to life.

This is a unique opportunity to lead the development and launch of an innovative Functional Psychiatry Program from concept to implementation. The ideal candidate is a strategic thinker with experience in healthcare operations, program development, and cross-functional project leadership who is passionate about improving access to quality mental health care.

What You Will Do:

• Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program
• Serve as the primary administrative point of contact, providing support and education throughout the patient journey
• Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed
• Coordinate with providers and cross-functional teams to ensure seamless care transitions and continuity of care
• Maintain accurate documentation and track patient progress, enrollment activities, and program participation
• Address and escalation billing, insurance, or clinical concerns to the appropriate teams
• Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience

What You Will Need:

• Active RN license and experience working in a mental health or behavioural healthcare setting
• Strong patient coordination, communication, and customer service skills
• Ability to build rapport with patients and support them throughout their care journey
• Excellent organizational, time management, and multitasking abilities
• Strong critical thinking and problem-solving skills with keen attention to detail
• Ability to collaborate effectively with providers and cross-functional teams
• Proficiency with Microsoft Office, Google Workspace, and other computer-based systems
• A proactive, patient-centered approach with a commitment to delivering a positive patient experience
• Ability to work independently in a fully remote environment while maintaining productivity and accountability
• Alignment with the organization’s values of excellence, adaptability, positivity, transparency, and continuous learning

What We Offer:

• Performance based Raise of pay
• Additional $10.00 per month for internet allowance assistance after 90 days
• HMO benefit with dental coverage after 1 year
• Accrual based vacation leave credits after 1 year
• Accrual based sick leave credits after 1 year
• Promotions
• Work-from-home convenience

Location: Remote - PH

Rate: $7.00/hr

All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.