Performance & Rewards Senior Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

ING Hubs Philippines is seeking a CPS Performance and Rewards Senior Specialist to manage end-to-end compensation, benefits, and performance management operations, and to support payroll activities.

You will coordinate with HR, Finance, payroll vendors, and benefits providers to ensure timely enrollments, accurate payroll processing, reconciliations, and governance, while driving process improvements and maintaining documentation.

Qualifications

• 3–5 years of payroll and benefits operations experience.
• Experience supporting multi-country payroll operations, preferably across APAC/Europe.
• Strong Excel and payroll data analysis skills with reconciliations and reporting.

Responsibilities

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle.
• Ensure process accuracy, compliance, and adherence to policies, controls, and governance standards.
• Partner with HR, Finance, payroll vendors, and benefits providers to ensure timely delivery and issue resolution.
• Lead resolution of complex payroll issues, discrepancies, and operational risks through root-cause analysis.
• Drive process standardization, efficiency improvements, and automation opportunities.
• Maintain process documentation and coach team members on BAU operations.
• Monitor KPIs, SLAs, and performance, and elevate risks proactively.

Skills

Payroll operations

Advanced Excel

Payroll data analysis

Data validation

Reconciliations

Governance & controls

Stakeholder collaboration

Self-directed

Education

Bachelor’s degree in HR, Psychology, Business Management, or related field

Job description

CPS Performance and Rewards Senior Specialist

Help Shape a Seamless Employee Experience

Compensation, Benefits, and Performance Management go beyond programs and processes. It's about recognizing contributions, supporting employee wellbeing, and enabling people to perform at their best throughout their career journey.

Role Summary

As a Performance and Rewards Senior Specialist, you will serve as a subject matter expert responsible for managing end-to-end compensation, benefits, and performance management operations and supporting payroll activities.

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, and adherence to policies, controls, requirements, governance standards, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively elevate risks and dependencies.

About the Team

You will join a collaborative team committed to delivering accurate, efficient, and employee-centric People Services solutions.

What We Are Looking For

• At least 3 to 5 years of payroll and benefits operations experience, with strong exposure to end-to- end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy, and the handling of confidential employee information.
• Bachelor’s degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

What We Offer

Opportunities to work in a global and collaborative environment, continuous learning, and exposure to transformation initiatives.

Don't meet every requirement? Don't let that hold you back. Research shows that many talented candidates only apply when they meet every qualification. If this role excites you and your experience aligns with most of the requirements, we encourage you to apply.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Join us. Apply today.