People Success Partner

Booth; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Booth is seeking an HR Business Partner with 3–5 years of experience to support HR operations, policy updates, and workforce planning for client teams in a hybrid Manila-based setup. You will analyze workforce data, drive engagement initiatives, and partner with CSMs to translate workforce needs into HR actions.

The role requires strong stakeholder management, knowledge of Philippine labor laws, and experience with ZohoDesk and HR dashboards.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• 3–5 years of experience in Human Resources, preferably in HR Business Partnering and client-facing HR roles.
• Strong background in employee relations, employee engagement, performance management, and HR operations.
• Excellent interpersonal, stakeholder management, and communication skills.
• Strong analytical skills with experience interpreting HR metrics and workforce data.
• Proficiency with HR systems and collaboration tools such as ZohoDesk, Google Workspace, KAMI, and HR reporting dashboards.
• Sound knowledge of Philippine labor laws, HR best practices, and client-facing HR operations.
• Strong organizational, problem-solving, and project management skills.
• Ability to balance strategic workforce planning with day-to-day HR operational responsibilities.
• Experience supporting fast-paced and client-driven environments is highly preferred.

Responsibilities

• Support the collection, analysis, and reporting of people metrics, including headcount, turnover, and attrition.
• Conduct policy research and assist in updating HR policies, documentation, and guidelines.
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
• Prepare and present workforce reports, dashboards, and HR analytics.
• Support HR projects aligned with business objectives, such as retention initiatives and client workforce planning.
• Translate client workforce requirements into actionable HR initiatives, including upskilling, right-sizing, and retention strategies.
• Identify workforce risks and recommend proactive interventions to improve employee retention and engagement.
• Must be willing to work in a hybrid work setup (Once a week in office), with offices in BGC, Taguig City and Makati City.
• Must be willing to work in the night shift between 10 PM - 7 AM, 11 PM - 8AM, or 12 AM to 9AM

Skills

Employee relations

Employee engagement

Performance management

HR operations

Stakeholder management

HR analytics

Education

Bachelor's degree in HR/Business

Tools

ZohoDesk

Google Workspace

KAMI

HR reporting dashboards

Job description

• Support the collection, analysis, and reporting of people metrics, including headcount, turnover, and attrition.
• Conduct policy research and assist in updating HR policies, documentation, and guidelines.
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
• Prepare and present workforce reports, dashboards, and HR analytics.
• Support HR projects aligned with business objectives, such as retention initiatives and client workforce planning.
• Translate client workforce requirements into actionable HR initiatives, including upskilling, right-sizing, and retention strategies.
• Identify workforce risks and recommend proactive interventions to improve employee retention and engagement.

2. Onboarding & Employee Experience

• Facilitate New Employee Orientation (NEO) and ensure a positive onboarding experience.
• Coordinate onboarding activities, including device readiness, system access, and training schedules before client endorsement.
• Send weekly Go-Live notifications to clients confirming employees are ready for client onboarding and training.
• Organize weekly New Hire Meet & Greet sessions.
• Conduct onboarding follow-ups and pulse checks during the first 10, 30, 60, and 90 days of employment.
• Gather and analyze new hire feedback to identify opportunities for improving the onboarding experience.
• Monitor early employee engagement and recommend process improvements.
• Ensure onboarding programs align with Booth & Partners' culture and employee experience standards.
• Deliver HR-related training sessions for supervisors and managers as required.

3. HR Business Partnering & Employee Engagement

• Serve as the primary HR contact for employees and clients by providing day-to-day HR support through ZohoDesk, email, and chat.
• Manage and coordinate employee and client requests, including overtime, reimbursements, payroll concerns, and HR inquiries.
• Process HR approvals in the absence of line managers, including leave requests, overtime, and employee commendations.
• Administer employee engagement initiatives, including satisfaction surveys, monthly catch-ups, and Quarterly Business Reviews.
• Provide guidance to leaders on employee relations, coaching, engagement, and organizational health.
• Conduct employee pulse surveys and focus group discussions to assess employee sentiment and identify improvement opportunities.
• Partner with CSMs to strengthen employee engagement and reinforce Booth & Partners' culture and values.
• Coordinate employee movement documentation, including regularization, promotions, salary adjustments, and internal memos.
• Facilitate employee relations cases and support conflict resolution between employees and clients.
• Manage performance evaluation processes, including data consolidation and submission for promotions and incentive programs.
• Lead employee engagement, recognition, CSR initiatives, and culture-building activities.
• Deliver leadership training focused on people management, coaching, and performance conversations.
• Coordinate engagement events, monitor participation, and oversee related budgets.

4. HR Operations & Compliance

• Manage the end-to-end employee offboarding process, including resignations, clearances, exit interviews, approvals, and documentation.
• Advise stakeholders on workforce transitions, client ramp-ups, downsizing, and organizational changes.
• Communicate HR announcements, policy updates, legal changes, and company communications.
• Participate in client implementation meetings, HRBP discussions, and business review sessions.
• Coordinate client visits, internal meetings, and HR operational activities.
• Collaborate with internal teams to ensure compliance with labor laws, SLAs, international standards, and data privacy requirements.
• Lead employee relations investigations, including fact-finding, documentation, and preparation of Incident Reports (IR), Notices to Explain (NTE), and Notices of Decision (NOD).
• Support performance management initiatives and employee development planning.

5. Rewards & Performance Management

• Monitor monthly and annual performance evaluation cycles.
• Coordinate the development, approval, and processing of employee incentive programs.
• Support annual salary reviews, merit increases, and employee development planning.
• Promote and administer employee recognition and rewards programs.
• Advise CSMs and clients on recognition initiatives aligned with employee performance and company culture.
• Drive employee appreciation initiatives, including commendations, recognition programs, and employee spotlights.

Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• 3–5 years of experience in Human Resources, preferably in HR Business Partnering and client-facing HR roles.
• Strong background in employee relations, employee engagement, performance management, and HR operations.
• Excellent interpersonal, stakeholder management, and communication skills.
• Strong analytical skills with experience interpreting HR metrics and workforce data.
• Proficiency with HR systems and collaboration tools such as ZohoDesk, Google Workspace, KAMI, and HR reporting dashboards.
• Sound knowledge of Philippine labor laws, HR best practices, and client-facing HR operations.
• Strong organizational, problem-solving, and project management skills.
• Ability to balance strategic workforce planning with day-to-day HR operational responsibilities.
• Experience supporting fast-paced and client-driven environments is highly preferred.

Working Conditions:

• Must be willing to work in a hybrid work setup (Once a week in office), with offices in BGC, Taguig City and Makati City
• Must be willing to work in the night shift between 10 PM - 7 AM, 11 PM - 8AM, or 12 AM to 9AM