Sr. People Service Officer

MicroSourcing; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Job summary

MicroSourcing in Manila invites an experienced Senior People Services Officer to oversee onboarding, records management, offboarding, and discipline support, in a hybrid, dayshift role. You will ensure policy compliance, accurate HR data, and high-quality service delivery while partnering with Talent Acquisition and HR partners.

The role reports to the Head of Shared Services. Ideal candidates have 3+ years in HR operations, strong knowledge of Philippine labor laws, and excellent communication

Qualifications

• 3+ years of experience in HR operations, HR shared services, or a similar administrative HR role.
• Solid understanding of Philippine labor laws and regulations.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.

Responsibilities

• Oversee end-to-end onboarding, including documentation and system updates.
• Maintain confidential, compliant employee records per local labor laws.
• Manage offboarding, exit interviews, and final pay coordination.
• Assist in employee discipline processes and grievance handling.
• Ensure SOPs and policies are followed and data is accurate.

Skills

Leadership

Problem solving

Service delivery

Communication

Data analysis

Team leadership

Tools

Workday

SAP SuccessFactors

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior People Services Officer

Location: Global One, QC, Manila, Philippines

Work setup & shift: Hybrid| Dayshift

Why join MicroSourcing?

Position Purpose

As a People Services Officer/Senior Officer you will be responsible for overseeing and executing key HR operational services, including employee onboarding, records management, offboarding, and providing support in employee discipline and grievance processes. Reporting directly to the Head of Shared Services, you will ensure consistent, high-quality service delivery, adherence to company policies and local legal requirements, and contribute to a positive employee experience.

Responsibilities

Main Activities and Responsibilities:

Operational Execution

• Manage and execute the end-to-end employee onboarding process, including documentation, system updates, and coordination with relevant departments.
• Maintain accurate, confidential, and compliant employee records in accordance with local labor laws and company requirements.
• Oversee the efficient and compliant offboarding process, including exit interviews, final pay processing coordination, and system updates.
• Provide administrative support in the employee discipline process, including documentation and record-keeping.
• Assist in the initial stages of grievance handling, including receiving complaints, gathering information, and escalating as necessary.
• Ensure all People Services processes adhere to established Standard Operating Procedures (SOPs) and local legal requirements.

Service Delivery And Employee Support

• Serve as a primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
• Provide timely and accurate responses to employee requests and concerns.

• Escalate complex issues to the Head of Shared Services or other relevant People team members.
• Contribute to a positive and helpful service delivery culture within the People Services team.

Process Improvement And Efficiency

• Identify opportunities to streamline People Services processes and improve efficiency within the scope of the role.
• Contribute to the development and maintenance of process documentation and knowledge base.
• Utilize HRIS systems effectively for data management and process execution.

Compliance And Accuracy

• Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
• Maintain a high level of accuracy in all data entry and record-keeping.
• Assist in internal audits and compliance checks as required.

Collaboration

• Work closely with other members of the People team (e.g., Talent Acquisition, People Partners) to ensure a seamless employee experience.
• Collaborate with other departments as needed for efficient process execution.

Supervisory Responsibilities (if Applicable For a Supervisor Level)

• May oversee a small team of People Services Specialist, providing guidance, training, and support.
• Assist in workload management and task delegation within the team.
• Provide input on team performance and development.

Core Competencies

• Leadership
• Provide leadership & support for direct reports, appraise their performance (If applicable)
• Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
• Role model & hold others accountable for demonstrating our values & behaviours
• Lead function, team, self & others through change, whilst maintaining operational
• Position Description
• effectiveness
• Drive improvements in function / team
• Drive & implement innovation & improvement in function/team
• Systems Processes & PolicyEnsure all policies & procedures are adhered to, including compliance obligations
• Implement functional organisational design & optimal workforce planning
• Ensure key function policies are in place & are current
• Drive & implement operational excellence in function / line of business
• Ensure compliance within function / line of business
• Client & Stakeholders
• Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
• Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
• Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
• Financial
• Where appropriate implement & adhere to budgets & focus self & team on growth & cost management
• Focus team on growth & cost management

Key Skills And Capabilities

• Demonstrated ability to successfully manage People Services
• Problem solving and conflict resolution skills
• Excellence in service delivery
• Proficient written and oral communication skills
• Ability to analyze data
• Ability to motivate and lead teams
• Ability to build relationships & work collaboratively with clients and organisational peers
• Attention to detail
• Negotiation skills
• Analytical skills

Success Factors

• Support the achievement of Microsourcing's overall objectives, in particular the achievement of the growth strategy and goals.
• Ownership, management of People Services delivery (completion rate to be defined)
• Meet and exceed key delivery SLAs

Qualifications And Typical Experience

• 3+ years of experience in HR operations, HR shared services, or a similar administrative HR role.
• Solid understanding of basic HR principles and practices.
• Position Description
• Familiarity with Philippine labor laws and regulations is essential.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.
• Strong communication (written and verbal) and interpersonal skills, with the ability to interact professionally with employees at all levels.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems) is preferred.
• Ability to handle confidential information with discretion and integrity.

Other Position Requirements

• May be required to travel and work across various sites

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply