People Experience Support

Macquarie Bank Limited; Manila, Hinoba-an; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Volunteer leave and donations

Life insurance

Learning & development opportunities

Hybrid working

Job summary

Macquarie is seeking an HR Operations professional to address employee inquiries via email, phone or chat, ensuring timely resolutions aligned with SLAs. You will support policy guidance, data preparation and HR reporting while collaborating with the People Experience and Business teams.

You will assist the ANZ team with staff appraisals, career development processes and learning initiatives, while upholding high standards of service and accuracy in a fast-paced environment.

Qualifications

• 2–5 years of relevant experience in financial services, insurance or audit environments.
• Strong communication skills, both verbal and written.
• Excellent attention to detail with solid analytical and problem-solving abilities.
• Ability to work independently while escalating issues clearly when needed.
• Experience with HR systems such as Oracle PeopleSoft HR, ServiceNow, and PEGA is an advantage.

Responsibilities

• Serve as a primary point of contact for employee inquiries via email, phone or chat, ensuring timely, accurate resolutions.
• Collaborate with People Experience and Business teams to support policy queries and HR guidelines.
• Prepare employee data, support report analyses and complete tasks assigned by the HR Business Partner.
• Assist ANZ team with staff appraisals, career development processes, promotions and learning initiatives.
• Contribute to ad hoc projects and continuously improve customer experience within defined SLAs.

Skills

Empathy & customer service

Verbal & written comms

Attention to detail

Collaborative mindset

MS Office proficiency

Regulatory/compliance awareness

Tools

Oracle PeopleSoft HR

ServiceNow

PEGA

Job description

Join our People and Culture Operations team in this exciting opportunity and work collaboratively with various teamsand departments to ensure resolution of inquiries or requests from Macquarie employees.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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Working closely with the People Experience and Business teams, you will support a wide range of activities andprojects. You will act as a primary point of contact for employee inquiries and concerns through e-mail, phone or chat,ensuring timely and accurate resolutions aligned with defined SLAs while delivering empathetic, high‑qualitycustomer support.

Additionally, you will handle policy‑related queries such as eligibility for further studies support, alternative workarrangements, and other HR guidelines. You will perform various ad hoc tasks, including preparing employee data,supporting report analysis, and completing other items assigned by the HR Business Partner. You will also assist theANZ team with staff appraisals, career development processes, promotion cycles, and Learning and Developmentinitiatives.

What you offer

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• 2–5 years of relevant experience, ideally within financial services, insurance or audit environments
• Strong collaborative mindset with excellent verbal and written communication skills
• Exceptional attention to detail paired with solid critical thinking, problem‑solving and customer servicecapabilities
• Ability to work independently while proactively escalating issues clearly and effectively when needed
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and Power BI
• Strong ability to interpret complex verbal and written information to identify potential conflicts of interest andareas of regulatory or compliance risk
• Experience working with HR systems such as Oracle PeopleSoft HR, ServiceNow (case management) andPEGA (starter, transfer, and leaver processes) is an advantage
• Demonstrated ability to manage multiple tasks in a fast‑paced environment while maintaining high accuracyand quality.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.