People Experience Support

Macquarie Group; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Carers leave

Volunteer leave

Insurance benefits

Learning & development

Hybrid work arrangement

WFH equipment reimbursement

Job summary

Macquarie Group is seeking a People and Culture Operations professional in Metro Manila to resolve employee inquiries via email, phone or chat. You will support a broad set of HR activities and collaborate with various teams to deliver accurate, timely outcomes.

You will manage policy queries, assist with data preparation, reporting, and HR processes, and contribute to staff appraisals and development programs. A strong emphasis on communication and accuracy is required.

Qualifications

• 2–5 years of relevant experience in financial services, insurance or audit environments.
• Strong communication and collaboration skills with attention to detail.
• Ability to work independently and escalate when needed.
• Experience with HR systems such as Oracle PeopleSoft HR, ServiceNow and PEGA is a plus.

Responsibilities

• Serve as primary contact for employee inquiries via email, phone or chat, ensuring timely resolutions.
• Resolve inquiries in line with defined SLAs while delivering empathetic, high-quality support.
• Handle policy queries on studies support, flexible work arrangements and HR guidelines.
• Prepare employee data, support report analysis, and assist HRBP with tasks.
• Support ANZ team with staff appraisals, career development processes and learning initiatives.

Skills

Communication skills

Collaboration

Detail-oriented

Independent work

Microsoft Office

HR systems knowledge

Regulatory awareness

Multitasking

Education

Bachelor's degree in HR/Business

Tools

Oracle PeopleSoft HR

ServiceNow

PEGA

Job description

Job Description:

Join our People and Culture Operations team in this exciting opportunity and work collaboratively with various teams and departments to ensure resolution of inquiries or requests from Macquarie employees.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

Working closely with the People Experience and Business teams, you will support a wide range of activities and projects. You will act as a primary point of contact for employee inquiries and concerns through e-mail, phone or chat, ensuring timely and accurate resolutions aligned with defined SLAs while delivering empathetic, high‑quality customer support.

Additionally, you will handle policy‑related queries such as eligibility for further studies support, alternative work arrangements, and other HR guidelines. You will perform various ad hoc tasks, including preparing employee data, supporting report analysis, and completing other items assigned by the HR Business Partner. You will also assist the ANZ team with staff appraisals, career development processes, promotion cycles, and Learning and Development initiatives.

What You Offer

• 2–5 years of relevant experience, ideally within financial services, insurance or audit environments
• Strong collaborative mindset with excellent verbal and written communication skills
• Exceptional attention to detail paired with solid critical thinking, problem‑solving and customer service capabilities
• Ability to work independently while proactively escalating issues clearly and effectively when needed
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and Power BI
• Strong ability to interpret complex verbal and written information to identify potential conflicts of interest and areas of regulatory or compliance risk
• Experience working with HR systems such as Oracle PeopleSoft HR, ServiceNow (case management) and PEGA (starter, transfer, and leaver processes) is an advantage
• Demonstrated ability to manage multiple tasks in a fast‑paced environment while maintaining high accuracy and quality.

What We Offer

Benefits

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Requirements