Pension Administration Lead — Client Services

WTW; Taguig; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

WTW is seeking a Pension Administrator in Manila to support member services for occupational pension schemes. The role starts with basic tasks and progresses to more complex work within 6–24 months, with a hybrid in-office model requiring 20% on-site.

You will develop a strong understanding of UK pension terminology, scheme rules, and core legislation while handling data updates and straightforward calculations, and answering queries by letter and email.

Qualifications

• Bachelor’s degree in Business, Finance, or related field; up to 2 years admin/CS/BPO in financial services is a plus.
• Higher level: mentor peers or handle more complex tasks with minimal supervision; 2+ years of relevant experience.
• Strong written and verbal communication.
• Proficiency in Microsoft Office tools including Outlook, Excel and Word.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet targets; detail-oriented.
• Professional and responsible approach to clients and associates.

Responsibilities

• Handle basic member requests and data updates, and perform straightforward calculations.
• Answer queries via letter and email with clear explanations.
• Communicate with the team and UK counterparts to ensure instruction is understood correctly.
• Resolve member queries with empathic, client-focused service.
• Meet or exceed performance metrics and timesheet accuracy.
• Support colleagues for holiday cover and workload peaks.
• Adhere to the WTW hybrid work model with 20% on-site requirements.
• Share knowledge proactively with team members; promote ISO standards and professional excellence.

Skills

Interpersonal communication

MS Office suite

Analytical thinking

Attention to detail

Education

Bachelor’s degree in Business/ Finance

2+ years relevant experience

Job description

WTW is seeking a Pension Administrator in Manila to support member services for occupational pension schemes. The role starts with basic tasks and progresses to more complex work within 6–24 months, with a hybrid in-office model requiring 20% on-site.

You will develop a strong understanding of UK pension terminology, scheme rules, and core legislation while handling data updates and straightforward calculations, and answering queries by letter and email.