UK Pension Administrator

WTW; Taguig; Hybrid; PHP 334,800 - 502,200; Full time

Job summary

WTW in the Philippines (Taguig) is seeking a Pension Administrator to join a client administration team delivering member services for occupational pension schemes. The role offers progression from basic to more complex work within 6–24 months.

You will handle basic member requests, data updates, and simple calculations, respond to queries by letter and email, and work with UK counterparts to ensure accurate instruction.

Qualifications

• Bachelor’s degree in Business, Finance, or related field with up to 2 years of relevant experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong analytical and problem-solving skills.
• Ability to learn and build pension administration expertise.
• Ability to work under pressure and meet targets.
• Organizational skills with attention to detail.
• Professional and responsible approach to work with clients and colleagues.
• Ability to manage multiple tasks within deadlines.

Responsibilities

• Handle basic member requests such as data updates and straightforward calculations.
• Respond to queries by letter and email.
• Communicate within the team and with UK counterparts to ensure accurate instruction.
• Resolve member queries with empathetic, high-quality service.
• Meet or exceed performance metrics and client targets.
• Submit timesheets timely and accurately.
• Support colleagues for holiday cover and workload peaks.
• Adhere to WTW hybrid work model (20% in-office).
• Share knowledge to help team improvements.
• Ensure compliance with ISO 9001, ISO 27001, and Professional Excellence standards.
• Promote the Willis Towers Watson brand.

Skills

Interpersonal skills

MS Office

Analytical thinking

Willingness to learn

Work under pressure

Detail-oriented

Professional conduct

Multi-tasking

Education

Bachelor’s degree in Business/Finance

Tools

Outlook

Excel

Word

Job description

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
• Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.
• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
• Resolves member queries by providing excellent member and client care in an empathic and supportive manner
• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts
• Timely and accurate timesheet submissions
• Support colleagues for holiday cover and workload peaks
• Adhere to WTW hybrid work model, in-office compliance of 20%.
• Take initiative to proactively share knowledge and/or experience with team members
• Comply with ISO 9001, ISO 27001 and Professional Excellence standards
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
• Know and live the Willis Towers Watson values

Qualifications

The Requirement

• Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments
  • Higher level-consideration:
    • Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
    • 2+ years of relevant professional experience
• Interpersonal skills to include excellent written and verbal communication
• Proficiency in Microsoft Office tools including Outlook, Excel and Word
• Strong analytical and problem-solving skills
• Eagerness and commitment to learn and build pension administration expertise
• Able to work well under pressure and meet targets
• Ability to organize and prioritize with strong attention to details
• Professional and responsible approach to work, clients and associates
• Ability to complete multiple task within established deadlines

WTW is an equal opportunity employer.