PD Tech Support Specialist - 24/7 & Patient Care

Fresenius Medical Care; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Fresenius Medical Care in Metro Manila is seeking an experienced Technical Support Specialist to provide first-level assistance for Peritoneal Dialysis devices, software, and connectivity via phone, email, chat, and case management systems. You will troubleshoot hardware/software issues and document details to ensure therapy continuity and patient safety.

The role requires at least 4 years in technical support, strong communication, and the ability to explain complex concepts to users with

Qualifications

• Minimum of 4 years of experience in technical support, help desk, contact center, healthcare technology, or a related field.
• Strong troubleshooting, analytical, and critical-thinking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support for PD devices, equipment, accessories, software applications, and connectivity through phone, email, chat, and case management systems.
• Diagnose, troubleshoot, and resolve technical issues related to PD therapy devices, system alarms, and software functionality.
• Support patients, caregivers, healthcare professionals, and internal stakeholders with timely, accurate assistance to ensure therapy continuity.
• Accurately document customer contacts, troubleshooting activities, device information, case details, and resolutions in compliance with policies.

Skills

Technical support

Troubleshooting

Communication

Documentation

Customer service

Education

High School Diploma

Associate's Degree preferred

Job description

Fresenius Medical Care in Metro Manila is seeking an experienced Technical Support Specialist to provide first-level assistance for Peritoneal Dialysis devices, software, and connectivity via phone, email, chat, and case management systems. You will troubleshoot hardware/software issues and document details to ensure therapy continuity and patient safety.

The role requires at least 4 years in technical support, strong communication, and the ability to explain complex concepts to users with