Customer Care Specialist - 24/7 Support

CH01 CHE Fresenius Medical Care (Schweiz) AG; Taguig; Hybrid; PHP 446,000 - 625,000; Full time

Job summary

Fresenius Medical Care is seeking a Customer Service Associate to handle inquiries via voice and non-voice channels with a focus on accuracy and empathy. You will document interactions, manage multiple inquiries, and work toward key performance metrics in a patient-centered healthcare context.

Ideal candidates will have 4+ years in customer service, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum of 4 years in customer service, contact center, healthcare, or related environment.
• Strong verbal and written communication skills; proficient with Microsoft Office and business systems.

Responsibilities

• Respond to customer inquiries, requests, and service-related concerns through voice and non-voice channels in a timely, professional manner.
• Accurately document all customer interactions and follow-up activities in company systems.
• Meet or exceed performance metrics and service level targets, including quality and customer satisfaction.
• Escalate complex issues to appropriate support teams and maintain ownership through resolution.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Time management

Organizational skills

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

Job description

Fresenius Medical Care is seeking a Customer Service Associate to handle inquiries via voice and non-voice channels with a focus on accuracy and empathy. You will document interactions, manage multiple inquiries, and work toward key performance metrics in a patient-centered healthcare context.

Ideal candidates will have 4+ years in customer service, strong communication skills, and proficiency with Microsoft Office.