Payroll Specialist (ADP/Workday)

QBE Insurance Group; Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

QBE Insurance Group in Cebu City seeks a Payroll & HR Administration professional to manage bi-weekly payroll, data accuracy, and audit readiness. You will partner with vendors, ensure correct time entries, process employee changes, and support payroll tax matters with a focus on compliance and service quality.

You will collaborate with HR teams to maintain data integrity, generate reports, and drive process improvements while delivering responsive customer service to employees and internal

Qualifications

• Degree or equivalent with work experience.
• Payroll-related knowledge and accuracy required.
• Experience with payroll systems and compliance desirable.

Responsibilities

• Partner with payroll vendors to process bi-weekly payroll and system changes following procedures to ensure timely, accurate, complete data that meets requirements.
• Ensure all time entry is accurate and approvals maintained for payroll processing.
• Maintain employee data changes (new hires, terminations, deposits, tax elections) for payroll processing and audit accuracy.
• Administer pay and deduction inputs including interfaces and file feeds with payroll vendors.
• Assist audits by preparing information and reviewing reports for completeness and accuracy.
• Create and maintain reports; analyze data integrity, identify discrepancies, and develop solutions.
• Provide quality customer service by researching inquiries and offering accurate resolutions.
• Resolve issues or escalate appropriately and communicate with internal customers.
• Streamline processes, allocate resources wisely, and implement changes to improve productivity.
• Handle payroll tax matters including agency notices, registrations, tax setup, audit, W2s, and amendments.

Skills

Commercial Acumen

Communication

Critical Thinking

Customer Service

Financial Products

High Accuracy

Human Resources (HR)

Human Resources Policies

Intentional collaboration

Managing performance

Performance Management

Process Improvements

Risk Management

Succession Planning

Talent Management

Education

Tertiary Degree or equivalent combination of education and work experience

Tools

SAP (ADP Globalview) Payroll

Workday

Job description

# Primary Details

Time Type: Full time

Worker Type: Employee

Responsibilities:

• Partner with payroll vendors to process bi-weekly payroll and system changes by following procedures to ensure data is timely, accurate, complete and meets business, legal and regulatory requirements.
• Ensure all time entry is accurate and complete, and related approvals are maintained for payroll processing.
• Ensure employee data changes such as new hires, terminations, direct deposits and tax elections are complete and accurate for payroll processing, audit for accuracy.
• Administer pay and deduction related inputs including interfaces and file feeds in partnership with payroll vendors.
• Assists team with preparing and providing information for audits, and also review audit reports for completeness and accuracy, resolving errors as needed.
• Create and maintain reports by preparing information for dissemination and/or for review by supervisors as needed. Analyse for data integrity to identify discrepancies, research root causes and develop solutions.
• Provide personalized and quality customer service by researching employee inquiries and providing resolution in an accurate, timely, thorough, helpful and respectful way.
• Resolve problems by assessing need for escalation of issues and influence positive change by analysing employee inquiries and effectively communicating with internal customers.
• Streamline process flow and increase productivity by helping assign resources, identifying need for change and implementing solutions to continuously improve.
• Handles payroll tax matters for the department including agency notices and research, new agency registrations, employee and vendor tax set-up and audit, quarterly and year-end tax and W2 processing, W2c’s and tax amendments.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience:

• Payroll processing in a multi-state environment with all local taxes.
• Experience with SAP (ADP Globalview) Payroll, Workday or other enterprise payroll systems.
• Work experience in payroll and admin functions.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

Skills:

Commercial Acumen, Communication, Critical Thinking, Customer Service, Financial Products, High Accuracy, Human Resources (HR), Human Resources Policies, Intentional collaboration, Managing performance, Performance Management (PM), Process Improvements, Risk Management, Succession Planning, Talent Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.