Payments Specialist (Remote)

FP Markets; Philippines; Remote; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Fully remote work

Job summary

FP Markets Group of Companies is seeking a Full-time Payments Specialist (Remote) for the APAC region. You will process client deposits, withdrawals, and transfers, update CRM systems, and collaborate with back office and compliance teams.

The role requires about 1 year of payments experience, strong Excel and CRM skills, and excellent English communication. Shifts include 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8, with fully remote work.

Qualifications

• Around 1 year of experience in payments, transactions, or a similar financial operations role.
• Proficient in Excel and CRM systems.
• Fluent in written and spoken English.
• Experience in forex/CFDs or financial services is a plus.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Process and monitor client deposits, withdrawals, and transfers per regulations.
• Update CRM and Platform systems with relevant information.
• Communicate with Back Office Manager if issues arise.
• Investigate client requests/complaints promptly.

Skills

Payments experience

Excel

English fluency

Client communication

Team player

Tools

CRM software

Job description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

• Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Communicate with the Back Office Manager if any issues arise
• Help to perform a timely investigation of any client requests/complaints
• Assist Onboarding/Support teams in replying to client queries
• Work with the Compliance and Risk teams on specific client cases when necessary
• Conciliate with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management's request
  

Candidate Profile:

• Around 1 year of experience in payments, transactions, or a similar financial operations role
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• Previous experience communicating with clients is a plus
• A team player with excellent communication skills
• Excellent written and spoken English
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 6:00 AM - 3:00 PM and 7:00 AM - 4:00 PM UTC+8

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

• Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Communicate with the Back Office Manager if any issues arise
• Help to perform a timely investigation of any client requests/complaints
• Assist Onboarding/Support teams in replying to client queries
• Work with the Compliance and Risk teams on specific client cases when necessary
• Conciliate with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management's request
  

Candidate Profile:

• Around 1 year of experience in payments, transactions, or a similar financial operations role
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• Previous experience communicating with clients is a plus
• A team player with excellent communication skills

• Excellent written and spoken English
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 6:00 AM - 3:00 PM and 7:00 AM - 4:00 PM UTC+8

Why us:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work
  

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)
• Interview with your future manager (45-60 minutes)