Partners Operations Specialist

FP Markets; Philippines; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Autonomy over growth budget

Training and development budget

Competitive remuneration

Global celebrations

Multicultural team environment

Job summary

FP Markets, a well-regarded, multi-regulated broker, seeks a Partners Relations Specialist in the Philippines. You will play a key role in onboarding affiliates, IBs and money managers, and in day-to-day partner support to ensure smooth operations.

You will collaborate with the Partners Support & Operations team, educate partners on platform procedures, monitor activity, and help retain and reactivate business while upholding regulatory standards.

Qualifications

• Fluency in English is essential.
• Previous customer service experience is preferred.
• Strong communication and teamwork skills are required.

Responsibilities

• Assist in onboarding Affiliates / IBs / Money Managers and other partners.
• Assist with day-to-day tasks: partner connections, withdrawals, commissions, and troubleshooting.
• Monitor affiliates/IB activities to optimize performance and report suspicious activity.

Skills

Fluency in English

Customer service

Communication

Team player

Willingness to learn

Negotiation

Tools

Microsoft Office

Job description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies . We are growing and looking to recruit a Partners Relations Specialist. Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to : Head of Partners Support & Operations

Responsibilities

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company's platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met
• Supporting and assisting all departments as required

Candidate profile

• Fluency in English
• Preferable, but not required, fluency in other languages
• Previous experience in customer service - oriented jobs
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Microsoft Office applications
• Ability to work day or evening shifts

Our offer

• A welcoming, young and multicultural team with approachable leadership.
• Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
• Support for your ideas and room to put your expertise into the company's best practices.
• Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
• Competitive remuneration, regular salary reviews and performance-based incentive schemes.
• A vibrant company life: from team activities to global celebrations.