Network Disputes Analyst | Makati City

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Optum is seeking a Network Disputes Analyst in the Metro Manila area. You will support Mastercard disputes, conduct investigations, and elevate trends in real time to identify potential network issues.

The role requires independent execution within clear governance and will involve gathering business requirements, modeling processes, and documenting use cases throughout the development lifecycle. You will analyze disputes data, develop dashboards, and collaborate across departments to improve

Qualifications

• 2 years of disputes-related experience in Open Loop Disputes, Payments or card services.
• 3+ years working independently with minimal supervision.
• Strong analytical skills to identify patterns, trends, and anomalies.
• High attention to detail and documentation discipline.
• Experience with dashboards and data tools.
• Familiarity with escalations, SLAs and regulated environments.

Responsibilities

• Conduct transaction dispute investigations.
• Escalate dispute issues to Network Leadership in a timely manner.
• Maintain accurate, audit-ready documentation for all cases.
• Direct and prioritize work based on roadmap initiatives and business need.
• Collaborate across departments to enhance disputes processes.
• Investigate issues, identify root causes, and track countermeasures.
• Educate team members on system tools and processes.
• Work with Product to understand tooling and process improvements.
• Partner with Data Analytics to create dashboards and reports.
• Analyze data to identify trends and process improvement opportunities.

Skills

Disputes management

Analytical thinking

Attention to detail

Communication skills

Independent work

Tools

Excel

Microsoft Office

Job description

About the role

The Network Disputes Analyst supports non-fraud disputes, mainly focused on open loop disputes. You will serve as the primary analyst supporting Mastercard disputes. You will work dispute cases, conduct investigations, and elevate trends and risks in real time to ensure potential Network issues are identified quickly. This role is designed for independent execution, while operating within clearly defined escalation and governance frameworks. Network Analysts understand business problems and recommend solutions which align with organizational goals. You will play a strong role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business processes, and participating in the overall planning that will ensure the system delivered meets the needs of the business.

Key responsibilities

• Conduct transaction dispute investigations
• Escalate dispute issues to Network Leadership in a timely manner
• Maintain accurate, audit-ready documentation for all cases
• Direct and prioritize work based on roadmap initiatives, business need, etc
• Work collaboratively across departments to enhance and document disputes operational processes
• Investigate issues and monitor process adherence, identifying root cause and tracking short- and long-term countermeasures
• Educate team members on system tools and processes
• Partner with Product resources to understand new operational tools and business processes, as well as process to request enhancements
• Work with data analytics team to create dashboards
• Perform data analysis, identifies trends, performance gaps, and process improvement opportunities

About you

• 2 years of disputes-related experience, preferably in: Open Loop Disputes, Payments or card services, Dispute case management
• 3+ years working independently with minimal supervision, making judgment-based decisions within defined controls
• Strong analytical skills to identify unusual patterns, trends, and anomalies
• High attention to detail and documentation discipline
• Sound risk judgment, knowing when to act vs when to ESCALATE
• Comfortable working with dashboards and alerting tools, case or dispute management workflows
• Clear written communication for investigation summaries, trend reporting, executive or leadership callouts
• Proficient in Excel and Microsoft Suite
• Experience in financial services, payments, or dispute operations
• Familiarity with escalations, SLAs, and documentation requirements in regulated environments

About us

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We're a leading health solution and care delivery organization. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.