Payment Lifecycle Analyst - Investigations (EMEA)

JPMorganChase; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payment Lifecycle Analyst to lead a team responsible for processing payment investigations and ensuring timely resolutions. You will supervise shift delivery, monitor exceptions, and drive improvements in how work gets done to meet client expectations.

You will coordinate with partner operations sites, provide leadership for 8–10 staff, and contribute to performance reporting and continuous improvement initiatives across the Payments Investigations

Qualifications

• Graduate degree required.
• 4 years in financial operations with team leadership experience.
• Knowledge of international payment processing operations and SWIFT/ISO formats.
• Excellent written and oral English communication.
• Strong interpersonal and leadership capabilities.
• Proactive problem solving with ownership and escalation.
• Experience partnering with controls and training stakeholders.
• Proficient in data tools and MS Office.

Responsibilities

• Supervise shift delivery to meet service standards and on-time completion.
• Monitor exceptions and drive timely resolution through follow-up.
• Track procedure changes and ensure team updates.
• Prepare weekly and monthly management reports.
• Identify opportunities to improve process efficiency and implement changes.
• Assess training needs and coordinate with the team lead.
• Build relationships with partner sites and stakeholders for smooth execution.

Skills

Leadership experience

English communication

Interpersonal skills

Analytical skills

MS Office & data tools

Problem solving

Controls & training collaboration

Financial operations knowledge

Education

Graduate degree

Tools

Microsoft Office Suite

Job description

Job DescriptionLead a team that keeps payment investigations moving every day. In this role, you\'ll supervise shift delivery, resolve exceptions, and improve how work gets done. You\'ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth.

Job DescriptionLead a team that keeps payment investigations moving every day. In this role, you\'ll supervise shift delivery, resolve exceptions, and improve how work gets done. You\'ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth.As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage day-to-day operations by overseeing shift execution and supporting the timely resolution of investigations and exceptions. You will provide indirect leadership for a team of 8 to 10 members, coordinate with partner operations sites, and help deliver business targets through strong execution, reporting, and continuous improvement.

Job responsibilities

• Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards.
• Monitor exceptions and drive timely resolution through follow-up and escalation as needed.
• Track procedure changes and ensure the team is informed and ready to execute updates.
• Prepare weekly and monthly management reports to support performance monitoring and decision-making.
• Identify opportunities to improve process efficiency and support implementation of improvements.
• Assess training needs and partner with the team lead to deliver required training.
• Build strong relationships with partner sites and key stakeholders to support smooth daily execution.

Required Qualifications, Capabilities, And Skills

• Hold a graduate degree.
• Have 4 years of experience in financial operations processing, including team leadership experience in a similar environment.
• Demonstrate working knowledge of international payment processing operations.
• Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats.
• Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally.
• Demonstrate excellent written and oral communication skills in English, including people leadership skills.
• Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation.
• Demonstrate experience partnering with controls and training stakeholders to meet organizational objectives.
• Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed.

Preferred Qualifications, Capabilities And Skills

• Demonstrate experience in back-office banking operations as a supervisor.
• Demonstrate experience leading investigations involving clients and third-party banks for multi-currency payments.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan\'s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.