Payment Lifecycle Analyst - Investigations (EMEA)

Next Frontier Capital; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

JPMorganChase’s Payments Investigations Function seeks a Payment Lifecycle Analyst to lead investigations operations, supervise a team of 8 to 10, and ensure timely, accurate processing of wire transfer inquiries in line with procedures and controls. You will coordinate with partner operations teams and drive continuous improvement through reporting and risk awareness.

You will oversee day-to-day operations, analyze data for accuracy, and coach team members on procedures, contributing to service

Qualifications

• Graduate degree required with strong written and verbal English communication.
• Strong analytical skills and proficiency in Microsoft Office applications.
• Experience with data tools and ability to analyze case details and data.

Responsibilities

• Supervise shift execution to ensure investigations and transactions meet service standards.
• Ensure processing of investigations and wire transfers according to procedures and controls.
• Process manual instructions for fund transfers in multiple currencies.
• Analyze case details for accuracy and appropriate action.
• Review exceptions and escalate issues as needed.
• Coordinate with partner teams to meet daily targets.
• Prepare weekly and monthly operational reports for management review.

Skills

English communication

Analytical skills

Microsoft Office

Data tools

Education

Graduate degree

Tools

SWIFT/ISO formats

Job description

Keep critical payments moving by leading investigations operations that clients and internal teams rely on. You’ll supervise shift delivery, resolve exceptions, and ensure work is completed accurately and on time. You’ll also strengthen the team through training, clear procedures, and continuous improvement with partner operations teams.

As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage daily operations by overseeing investigations and wire transfer-related inquiries and ensuring timely, accurate processing in line with documented procedures and controls. You will provide shift supervision for a team of 8 to 10 team members, coordinate closely with partner operations teams, and help meet service targets through strong risk awareness, reporting, and process improvement.

Job responsibilities

• Supervise shift execution to ensure investigations and transactions are completed accurately and on time to agreed service standards.
• Ensure investigations and transactions are processed according to documented procedures, deadlines, and controls.
• Process manual instructions for fund and wire transfers in multiple currencies.
• Analyze case details and data to confirm accuracy, completeness, and appropriate action.
• Review exceptions, drive timely resolution, and escalate issues when needed.
• Coordinate with partner operations teams and stakeholders to meet daily business targets.
• Track procedure changes, communicate updates to the team, and maintain team readiness.
• Prepare weekly and monthly operational reports for management review.
• Identify process efficiency opportunities and support controlled implementation of improvements.
• Coach and train team members on job functions and procedures, including identifying training needs.
• Build strong working relationships with key stakeholders to support smooth execution and issue resolution.

Required qualifications, capabilities, and skills

• Hold a graduate degree.
• Demonstrate experience in financial operations processing, including payments investigations and transaction processing.
• Demonstrate people management or shift leadership experience in a similar operations environment.
• Demonstrate working knowledge of international payment processing practices and investigation workflows.
• Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats.
• Demonstrate excellent written and verbal communication skills in English and ability to engage at all levels.
• Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation.
• Demonstrate experience partnering with stakeholders such as operations controls and training to meet shared objectives.
• Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed.

Preferred qualifications, capabilities and skills

• Demonstrate experience leading investigations for multi-currency payments involving clients and third-party financial institutions.
• Demonstrate experience producing operational reporting and tracking procedural changes in a controlled environment.
• Demonstrate experience using data analytics tools to support trend analysis and process improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead payments investigations—supervise shift delivery, resolve exceptions, and strengthen team capability every day.