Payment Lifecycle Analyst - Investigations

JPMorgan Chase & Co.; Philippines; In loco; PHP 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. in the Philippines seeks a Payment Lifecycle Analyst to strengthen our payments operations.

You will analyze and optimize payment flows, resolve issues, and drive improvements across products and parties with an emphasis on security and accuracy. The role requires advanced knowledge of global payment processing, systems architecture, and data analytics, plus 4+ years in financial operations with leadership experience.

Competenze

• Advanced knowledge of global payment processing operations and systems architecture.
• 4+ years of experience in financial operations processing, with team leadership experience.

Mansioni

• Resolve exceptions and strengthen control environments across technical, financial, and operational processes.
• Research and analyze data to address non-routine payment lifecycle issues and ensure timely fund transfers.
• Define project requirements and metrics using process models and lead optimization initiatives.
• Apply systems architecture and automation knowledge to support process improvements and stakeholder collaboration.
• Coach and mentor teammates to uphold service standards and act as escalation point.

Conoscenze

Payments processing

Systems architecture

Data analysis

Stakeholder management

Cybersecurity controls

Continuous improvement

Descrizione del lavoro

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Minimum 4 years of experience in financial operations processing, including team leadership experience in a similar environment.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.