Patient Wellness Outreach Specialist

Resolv Global; Pangasinan; On-site; PHP 161,000 - 218,000; Full time

Job summary

Resolv Global in Dagupan City is seeking a compassionate Wellness Coordinator to support U.S.-based patients with outbound calls, reminders, and wellness coaching. This on-site role requires clear English communication, strong documentation, and adherence to structured workflows.

You will build rapport with patients, educate them on wellness programs, and collaborate with healthcare teams to ensure timely follow-up and privacy compliance. The position operates on U.S. business hours from Dagupan.

Qualifications

• Bachelor's degree in Hospital Management, Hospital Administration, Nursing, or related field.
• 1-2 years in patient-facing healthcare, patient experience, wellness, care coordination, or similar.
• Excellent spoken and written English communication.
• Strong ability to communicate clearly, professionally, and compassionately with patients.
• Comfortable conducting frequent outbound calls and maintaining consistent follow-up.
• Strong attention to detail and accurate documentation skills.
• Ability to follow structured processes, workflows, and escalation procedures.
• Comfortable with digital tools and telecommunications platforms.
• Understanding of patient confidentiality and HIPAA requirements.
• Strong organization, reliability, and follow-through.
• Willingness to work onsite in Dagupan City.
• Availability to work 8:00 AM - 5:00 PM EST.

Responsibilities

• Conduct daily outbound calls to U.S.-based patients according to established schedules.
• Communicate clearly, professionally, and empathetically with patients.
• Build rapport and keep patients engaged with wellness programs.
• Provide patient education, reminders, support, and follow-up.
• Coordinate wellness services and follow-up activities as needed.
• Maintain accurate and up-to-date patient records.
• Document every interaction and required next steps.
• Follow approved call workflows and quality standards.
• Identify patient concerns and escalate as needed.
• Collaborate with healthcare providers and administrative teams.
• Protect patient confidentiality and HIPAA compliance.
• Meet call activity, outreach, documentation, and reliability targets.

Skills

Outbound calls

Empathetic communication

Relationship building

Attention to detail

Organization

Follow-up discipline

Education

Bachelor's degree in Hospital Management/Hospital Administration/Nursing

Tools

Electronic Health Records (EHR)

Telecommunications platforms

Job description

Resolv Global in Dagupan City is seeking a compassionate Wellness Coordinator to support U.S.-based patients with outbound calls, reminders, and wellness coaching. This on-site role requires clear English communication, strong documentation, and adherence to structured workflows.

You will build rapport with patients, educate them on wellness programs, and collaborate with healthcare teams to ensure timely follow-up and privacy compliance. The position operates on U.S. business hours from Dagupan.