Patient Engagement & Wellness Coordinator

Resolv Global; Laoag; On-site; PHP 162,000 - 218,000; Full time

Job summary

Resolv Global in Dagupan City is seeking a Wellness Coordinator to conduct outbound calls to U.S.-based patients, provide wellness support, and document interactions. The role requires English proficiency, healthcare familiarity, and on-site presence in Dagupan with US business-hour scheduling.

The ideal candidate will have 1–2 years in patient-facing healthcare, strong communication skills, and meticulous documentation abilities, contributing to structured outreach and quality-driven

Qualifications

• Bachelor's degree in Hospital Management, Hospital Administration, Nursing, or related field.
• 1-2 years of experience in patient-facing healthcare or wellness coordination.
• Excellent spoken and written English communication skills.

Responsibilities

• Conduct daily outbound calls to U.S.-based patients according to schedules.
• Communicate clearly, professionally, and empathetically with patients.
• Build rapport and keep patients engaged with wellness programs.
• Provide patient education, reminders, support, and follow-up.
• Coordinate wellness services and follow-up activities as required.
• Maintain accurate and up-to-date patient records.
• Document every interaction and call outcomes, actions, and next steps.
• Follow approved call workflows and quality standards.
• Identify patient concerns and escalate them appropriately.
• Collaborate with healthcare providers and administrative teams.
• Protect patient confidentiality and HIPAA compliance.
• Meet targets for call activity, outreach, documentation, and quality.

Skills

English Fluency

Phone outreach

Attention to detail

Education

Bachelors in Healthcare Admin

Job description

Resolv Global in Dagupan City is seeking a Wellness Coordinator to conduct outbound calls to U.S.-based patients, provide wellness support, and document interactions. The role requires English proficiency, healthcare familiarity, and on-site presence in Dagupan with US business-hour scheduling.

The ideal candidate will have 1–2 years in patient-facing healthcare, strong communication skills, and meticulous documentation abilities, contributing to structured outreach and quality-driven