Patient Service & Scheduling Specialist

iSupport Worldwide; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym with instructor

Weekly fitness activities with prizes

Upskilling academy

Job summary

iSupport Worldwide is seeking a patient‑facing call center agent to manage incoming calls, schedule appointments, and coordinate care with clinical and administrative teams. You will handle referrals, insurance questions, and prescription related inquiries while maintaining accuracy and empathy.

The role requires familiarity with EMR/EHR and standard office software, plus the ability to work in a fast paced environment and protect patient information.

Qualifications

• Excellent communication skills, both verbal and written.
• Typing and data entry speed with accuracy.
• Ability to multitask in a high‑volume call center environment.
• Empathetic, professional patient service mindset.
• Experience working in a call center or healthcare setting is preferred.

Responsibilities

• Handle incoming patient calls professionally and efficiently.
• Schedule, reschedule, and coordinate patient appointments.
• Assist with referrals, insurance, and authorization inquiries within scope.
• Process prescription or medication related calls with routing as needed.
• Document patient messages and general inquiries accurately and clearly.

Skills

Excellent communication

Typing & data entry

Multitasking

Empathetic service

Call center experience

Tools

MS Office

EMR/EHR software

Patient management systems

Job description

iSupport Worldwide is seeking a patient‑facing call center agent to manage incoming calls, schedule appointments, and coordinate care with clinical and administrative teams. You will handle referrals, insurance questions, and prescription related inquiries while maintaining accuracy and empathy.

The role requires familiarity with EMR/EHR and standard office software, plus the ability to work in a fast paced environment and protect patient information.