Patient Scheduling Advocate

Tap Growth ai; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

Tap Growth ai is hiring a Patient Scheduling Advocate to guide patients through the financial clearance process, coordinating with patients, insurers, and healthcare teams to verify coverage and obtain necessary authorizations.

Ideal candidates have at least a high school diploma and 1 year of healthcare RCM or patient access experience, with strong communication and meticulous attention to detail to ensure accurate documentation and a smooth patient experience.

Qualifications

• High school graduate or senior high school graduate.
• 1 year of experience in Healthcare Revenue Cycle Management (RCM) or healthcare customer service.
• Experience in insurance verification or authorization is a plus.

Responsibilities

• Coordinate with patients, insurance providers, and healthcare teams to facilitate the financial clearance process.
• Verify patients' insurance eligibility, benefits, and coverage before scheduled services.
• Obtain necessary insurance authorizations and ensure required documentation is complete.
• Explain patients' financial responsibilities and coverage details clearly.
• Review and document patient information, insurance details, and authorization status.
• Follow up on outstanding requirements and resolve financial clearance issues promptly.
• Support a smooth patient experience by addressing financial requirements before services.

Skills

Communication skills

Interpersonal skills

Attention to detail

Professional communication

Education

High school diploma

Job description

We're Hiring: Patient Scheduling Advocate!

We are looking for detail-oriented, customer-focused professionals to support patients throughout the financial clearance process before their scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, obtain authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

If you have experience in healthcare customer service, revenue cycle management, insurance verification, patient registration, medical billing, or collections, this is an excellent opportunity to apply your skills and make a meaningful impact on the patient experience.

Role: Patient Scheduling Advocate

What You'll Do:

• Coordinate with patients, insurance providers, and healthcare teams to facilitate the financial clearance process.
• Verify patients' insurance eligibility, benefits, and coverage before scheduled healthcare services.
• Obtain necessary insurance authorizations and ensure required documentation is complete.
• Explain patients' financial responsibilities, including applicable payments and coverage details.
• Review and accurately document patient information, insurance details, and authorization status.
• Follow up on outstanding requirements and help resolve financial clearance issues promptly.
• Support a smooth patient experience by ensuring financial requirements are addressed before services are provided.

What We're Looking For:

• At least a high school graduate or senior high school graduate.
• At least 1 year of experience in one or more of the following areas:
• Healthcare Revenue Cycle Management (RCM)
• Customer service in healthcare BPO operations
• Insurance verification or authorization
• Patient registration or patient access
• Medical billing or collections
• Health insurance services
• Healthcare payment collections in a voice-based environment
• Strong communication and interpersonal skills.
• Good attention to detail and accuracy in handling patient and insurance information.
• Ability to communicate financial and insurance-related information clearly and professionally.