Medical Insurance Verification Specialist

Globaltize; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Globaltize is partnering with a physical therapy practice to hire a Front Office Coordinator. You will be the primary contact for patients, managing front-line interactions and performing insurance verifications to keep the clinic running smoothly and accurately.

This role starts part-time with a transition to full-time and follows a Monday to Friday schedule, 8:30 AM – 4:30 PM PST. You will use Gmail, spreadsheets and web-based VoIP to coordinate patient communications and verify coverage,

Qualifications

• Non-entry-level experience in a medical office or health insurance environment.
• Deep understanding of United States healthcare insurance system and coverage terminology.
• Excellent English verbal communication with a clear speaking voice.
• Proven ability navigating insurance portals, Gmail, spreadsheets, and web-based VoIP platforms.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to work full-time hours Monday to Friday, 8:30 AM - 4:30 PM PST.

Responsibilities

• Answer incoming phone calls with clear and precise communication.
• Perform insurance eligibility verifications across multiple online portals, websites, and direct phone inquiries.
• Accurately determine and track patient financial responsibilities including deductibles, maximum out-of-pocket limits, co-pays, and coinsurance.
• Evaluate patient coverage details to differentiate between in-network and out-of-network benefits.
• Provide general administrative office support using Gmail and spreadsheets while efficiently managing daily task interruptions.
• Identify and proactively resolve administrative or insurance coverage issues before they impact clinic workflow.

Skills

Insurance verifications

English communication

Multitasking

Organizational skills

Phone communication

Tools

Gmail

Spreadsheets

Web-based VoIP

Insurance portals

Job description

Work Hours:

Start part-time with a transition to Full-time

Schedule/Timezone:

Monday to Friday, 8:30 AM - 4:30 PM PST

Overview

Are you an experienced Front Office Coordinator seeking a patient-focused administrative role?

We are partnering with a physical therapy practice to find an experienced Front Office Coordinator. In this role, you will serve as the primary point of contact for the practice by managing front-line patient interactions and handling essential insurance verifications. You will play a vital role in delivering administrative support to keep clinic operations running smoothly.

Key Responsibilities

• Answer incoming phone calls with clear and precise communication.
• Perform insurance eligibility verifications across multiple online portals, websites, and direct phone inquiries.
• Accurately determine and track patient financial responsibilities including deductibles, maximum out-of-pocket limits, co-pays, and coinsurance.
• Evaluate patient coverage details to differentiate between in-network and out-of-network benefits.
• Provide general administrative office support using Gmail and spreadsheets while efficiently managing daily task interruptions.
• Identify and proactively resolve administrative or insurance coverage issues before they impact clinic workflow.

Must-Have Requirements

• Prior non-entry-level work experience in a medical office or health insurance environment.
• Deep understanding of the United States healthcare insurance system and coverage terminology.
• Excellent English verbal communication skills with a clear and distinct speaking voice.
• Demonstrated technical proficiency navigating insurance web portals, Gmail, spreadsheets, and web-based VoIP phone platforms.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Ability to work full-time hours Monday to Friday, 8:30 AM - 4:30 PM PST.

Nice-to-Have Requirements

• Prior administrative or receptionist experience specifically within a physical therapy practice or orthopedic clinic.

Why Join Us?

This is a full-time, long-term opportunity offering growth potential. You will play a key role in supporting daily patient interactions and maintaining clinic efficiency. The role offers a consistent weekday schedule in a supportive medical environment.