Patient Experience & Relations Specialist

We Search @ Searchers & Staffers Corp.; Parañaque; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Job summary

We Search @ Searchers & Staffers Corp. is seeking a customer relations professional to improve the patient experience across hospital departments.

You will monitor satisfaction, collect feedback, and propose service improvements to ensure clear, respectful communication with patients and families. The ideal candidate holds a Bachelor's in Marketing or related field with at least 3 years in customer relations or marketing, and is open to working in a hospital setup, collaborating with clinical

Qualifications

• Bachelor's Degree in Marketing or related program.
• At least 3 years of customer relation experience or marketing.
• Open to work in a hospital setup.

Responsibilities

• Monitor and improve the overall patient experience across the hospital.
• Conduct patient satisfaction surveys, collect feedback, and recommend service improvements.
• Develop and implement patient-centered programs and initiatives.
• Track patient experience indicators and prepare recommendations for improvement.
• Receive, investigate, and resolve patient concerns, complaints, and grievances promptly and professionally.
• Coordinate with hospital departments to ensure patient issues are addressed effectively.

Skills

Customer relations

Marketing

Communication skills

Education

Bachelor's degree in Marketing or related field

Job description

We Search @ Searchers & Staffers Corp. is seeking a customer relations professional to improve the patient experience across hospital departments.

You will monitor satisfaction, collect feedback, and propose service improvements to ensure clear, respectful communication with patients and families. The ideal candidate holds a Bachelor's in Marketing or related field with at least 3 years in customer relations or marketing, and is open to working in a hospital setup, collaborating with clinical