Patient Experience & Physician Engagement Lead

Dr. Jesus C. Delgado Memorial Hospital; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dr. Jesus C. Delgado Memorial Hospital is seeking a Patient Experience and MD Engagement Officer to enhance patient experience while strengthening relationships with consultants, physicians, and hospital stakeholders.

This role acts as a strategic link between patients, physicians, departments, and management to address concerns and support growth. The officer will lead patient service improvements, oversee physician engagement, coordinate with clinical and administrative teams, and drive

Qualifications

• Bachelor's degree in a related field (as listed).
• Excellent communication and interpersonal skills.
• Ability to analyze patient feedback and report insights.
• Experience coordinating with physicians and hospital departments.

Responsibilities

• Manage patient inquiries and feedback across channels.
• Navigate patients through consultations, admissions, diagnostics, and services.
• Conduct patient rounds and monitor flow and wait times.
• Coordinate with departments to resolve concerns and improve service.
• Lead physician engagement activities and onboarding support.
• Support hospital growth through referrals and performance improvements.

Skills

Patient experience

Stakeholder management

Communication

Service recovery

Project management

Education

Bachelor’s degree in Marketing, Healthcare Administration, Nursing, Hospitality Management, Psychology, Business Administration, Communications, Public Relations, or a related field

Job description

Dr. Jesus C. Delgado Memorial Hospital is seeking a Patient Experience and MD Engagement Officer to enhance patient experience while strengthening relationships with consultants, physicians, and hospital stakeholders.

This role acts as a strategic link between patients, physicians, departments, and management to address concerns and support growth. The officer will lead patient service improvements, oversee physician engagement, coordinate with clinical and administrative teams, and drive