Patient Experience Ambassador – Healthcare Facility

Golden Renal Care Holdings Inc.; Binangonan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Golden Renal Care Holdings Inc. is seeking a proactive Facility Ambassador to greet patients and visitors, guide them through services, and maintain a safe, welcoming environment. You will collaborate with housekeeping, security, and maintenance to ensure smooth operations and adherence to DOH standards.

The role emphasizes patient-centered care, empathy, and strong communication to address inquiries and support education activities within the dialysis center.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, HR, or related field (healthcare experience preferred).
• 2-3 years of experience in customer service, patient relations, or facility management.
• Strong communication and interpersonal skills.
• Knowledge of healthcare facility operations and DOH compliance standards is an advantage.
• Empathetic, approachable, and detail-oriented personality.

Responsibilities

• Greet and assist patients, families, and visitors upon arrival.
• Provide guidance on facility services, schedules, and patient flow.
• Address patient inquiries and concerns with empathy and professionalism.
• Promote a culture of respect, safety, and patient-centered care.
• Monitor cleanliness, safety, and accessibility of the dialysis center.
• Coordinate with housekeeping, security, and maintenance teams to ensure smooth operations.
• Report facility issues promptly to management.
• Assist in organizing patient education and wellness activities.
• Ensure adherence to DOH standards for facility operations and patient safety.
• Support infection control measures (hand hygiene reminders, PPE compliance).

Skills

Communication

Empathy

Patient relations

Facility operations

DOH compliance

Education

Bachelor's degree

Job description

Golden Renal Care Holdings Inc. is seeking a proactive Facility Ambassador to greet patients and visitors, guide them through services, and maintain a safe, welcoming environment. You will collaborate with housekeeping, security, and maintenance to ensure smooth operations and adherence to DOH standards.

The role emphasizes patient-centered care, empathy, and strong communication to address inquiries and support education activities within the dialysis center.