Patient Experience Advocate – Dialysis Center

Golden Renal Care Holdings Inc.; Santa Cruz; On-site; PHP 240,000 - 300,000; Full time

Job summary

Golden Renal Care Holdings Inc. is seeking a Facility Ambassador in Laguna to welcome patients, families, and visitors and to help maintain a safe, efficient dialysis center.

You will help manage patient flow, answer questions, and coordinate with support teams to ensure a smooth experience. The role requires a bachelor’s degree in Hospitality or related field and 2–3 years in customer service or facility management.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, HR, or related field (healthcare experience preferred).
• 2–3 years of customer service, patient relations, or facility management experience.
• Strong communication and interpersonal skills.
• Familiarity with healthcare facility operations and DOH standards is advantageous.
• Empathetic, approachable, and detail-oriented mindset.

Responsibilities

• Greet and assist patients, families, and visitors on arrival.
• Provide guidance on facility services, schedules, and patient flow.
• Address inquiries with empathy and professionalism.
• Support infection control measures and safety protocols.
• Coordinate with housekeeping, security, and maintenance teams.
• Monitor cleanliness, safety, and accessibility of the center.
• Report facility issues to management promptly.
• Assist in patient education and wellness activities.

Skills

Customer service

Communication skills

Interpersonal skills

Empathy

Education

Bachelor's degree in Hospitality

Bachelor's degree in Business Administration

Bachelor's degree in HR

Job description

Golden Renal Care Holdings Inc. is seeking a Facility Ambassador in Laguna to welcome patients, families, and visitors and to help maintain a safe, efficient dialysis center.

You will help manage patient flow, answer questions, and coordinate with support teams to ensure a smooth experience. The role requires a bachelor’s degree in Hospitality or related field and 2–3 years in customer service or facility management.