Facility Ambassador

Golden Renal Care Holdings Inc.; Binangonan; On-site; PHP 279,000 - 446,000; Full time

Job summary

Golden Renal Care Holdings Inc. is seeking a proactive Facility Ambassador to greet patients and visitors, guide them through services, and maintain a safe, welcoming environment. You will collaborate with housekeeping, security, and maintenance to ensure smooth operations and adherence to DOH standards.

The role emphasizes patient-centered care, empathy, and strong communication to address inquiries and support education activities within the dialysis center.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, HR, or related field (healthcare experience preferred).
• 2-3 years of experience in customer service, patient relations, or facility management.
• Strong communication and interpersonal skills.
• Knowledge of healthcare facility operations and DOH compliance standards is an advantage.
• Empathetic, approachable, and detail-oriented personality.

Responsibilities

• Greet and assist patients, families, and visitors upon arrival.
• Provide guidance on facility services, schedules, and patient flow.
• Address patient inquiries and concerns with empathy and professionalism.
• Promote a culture of respect, safety, and patient-centered care.
• Monitor cleanliness, safety, and accessibility of the dialysis center.
• Coordinate with housekeeping, security, and maintenance teams to ensure smooth operations.
• Report facility issues promptly to management.
• Assist in organizing patient education and wellness activities.
• Ensure adherence to DOH standards for facility operations and patient safety.
• Support infection control measures (hand hygiene reminders, PPE compliance).

Skills

Communication

Empathy

Patient relations

Facility operations

DOH compliance

Education

Bachelor's degree

Job description

About the role

To serve as the front-line representative of the dialysis center, ensuring patients, families, and visitors experience a safe, welcoming, and supportive environment. The Facility Ambassador supports operational efficiency, patient satisfaction, and compliance with healthcare standards.

Key responsibilities

• Greet and assist patients, families, and visitors upon arrival.

• Provide guidance on facility services, schedules, and patient flow.

• Address patient inquiries and concerns with empathy and professionalism.

• Promote a culture of respect, safety, and patient-centered care.

• Monitor cleanliness, safety, and accessibility of the dialysis center.

• Coordinate with housekeeping, security, and maintenance teams to ensure smooth operations.

• Report facility issues (equipment, utilities, safety hazards) promptly to management.

• Assist in organizing patient education and wellness activities.

• Ensure adherence to DOH standards for facility operations and patient safety.

• Support infection control measures (hand hygiene reminders, PPE compliance).

About you

• Bachelor's degree in Hospitality, Business Administration, HR, or related field (healthcare experience preferred).

• 2-3 years of experience in customer service, patient relations, or facility management.

• Strong communication and interpersonal skills.

• Knowledge of healthcare facility operations and DOH compliance standards is an advantage.

• Empathetic, approachable, and detail-oriented personality.