Dialysis Center Patient Experience Concierge

Golden Renal Care Holdings Inc.; Teresa; On-site; PHP 240,000 - 480,000; Full time

Job summary

Golden Renal Care Holdings Inc. in Teresa, Rizal seeks a Facility Ambassador to greet patients and visitors, support a safe, welcoming environment, and help ensure smooth operations in the dialysis center.

The role involves guiding patients on services and schedules, addressing inquiries with empathy, coordinating with housekeeping and maintenance, and ensuring DOH compliance and infection control measures. A healthcare-focused hospitality background is preferred.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, HR, or related field.
• 2-3 years of experience in customer service, patient relations, or facility management.
• Strong communication and interpersonal skills.
• Knowledge of healthcare facility operations and DOH compliance standards is an advantage.
• Empathetic, approachable, and detail-oriented personality.

Responsibilities

• Greet and assist patients, families, and visitors upon arrival.
• Provide guidance on facility services, schedules, and patient flow.
• Address patient inquiries and concerns with empathy and professionalism.
• Promote a culture of respect, safety, and patient-centered care.
• Monitor cleanliness, safety, and accessibility of the dialysis center.
• Coordinate with housekeeping, security, and maintenance teams to ensure smooth operations.
• Report facility issues promptly to management.
• Assist in organizing patient education and wellness activities.
• Ensure adherence to DOH standards for facility operations and patient safety.
• Support infection control measures (hand hygiene reminders, PPE compliance).

Skills

Communication

Interpersonal skills

Customer service

Detail-oriented

Education

Bachelor's degree in Hospitality

Bachelor's degree in Business Administration

Bachelor's degree in HR

Job description

Golden Renal Care Holdings Inc. in Teresa, Rizal seeks a Facility Ambassador to greet patients and visitors, support a safe, welcoming environment, and help ensure smooth operations in the dialysis center.

The role involves guiding patients on services and schedules, addressing inquiries with empathy, coordinating with housekeeping and maintenance, and ensuring DOH compliance and infection control measures. A healthcare-focused hospitality background is preferred.